IT SYSTEMS AND NETWORK ADMIN

COLUSA CASINO RESORT•Colusa, CA

6d•$34 - $34•Onsite

About The Position

Under general direction, the System & Network Administrator provides broad technical support across systems, networks, security, and applications. The role manages the installation, configuration, maintenance, and troubleshooting of hardware, software, security, networking, and IT infrastructure to support reliable, secure, and efficient operations. The administrator provides versatile, end-to-end support for diverse technologies and organizational needs in a casino environment, including hardware, software, networking, security, and vendor systems. The position supports Windows and Linux servers, identity and access management, virtualization, backups and disaster recovery, network and security infrastructure, Microsoft 365 and cloud services, mobile device management, business applications, and user endpoints. It also provides Tier 1–4 technical support, monitors infrastructure health, responds to service events, documents systems and procedures, coordinates vendor support, and participates in infrastructure projects and lifecycle activities. The role requires four years of IT support or infrastructure experience and casino or gaming industry experience. An associate’s or bachelor’s degree in IT is preferred. The work environment is frequently smoke-filled and noisy, with occasional outdoor work. Weekend, shift, and holiday work, as well as after-hours support, maintenance windows, and emergency response, may be required. The position includes frequent handling and lifting, occasional climbing, crawling, squatting, kneeling, and bending, and specified standing, walking, and sitting demands.

Requirements

Four years of IT support or infrastructure experience.
Casino or gaming industry experience.
Familiarity with servers, networks, and compliance in gaming environments.
Strong analytical and troubleshooting skills for complex technical issues.
Ability to independently research and implement effective technical solutions.
Proficiency in writing clear, detailed technical documentation and specifications.
Experience with LAN and WAN technologies, including network performance troubleshooting.
Ability to develop and maintain disaster recovery and business continuity plans.
In-depth knowledge of Microsoft operating systems.
Skill in supporting new and legacy hardware and software across platforms.
Ability to recommend and implement system upgrades, patches, applications, and equipment.
Ability to provide clear, user-focused technical support and guidance.
Hands-on experience with enterprise storage technologies, including SAN, virtual machine storage, backup and recovery systems, and electronic document storage.
Excellent verbal, written, and interpersonal communication skills.
Dependability and proven ability to multitask and manage competing priorities.
Ability to perform under pressure and meet critical deadlines.
Flexibility and availability to work extended hours when necessary.
Ability to work independently and collaboratively in team environments.
Ability to prioritize and respond effectively in fast-paced operational environments where multiple critical systems may require simultaneous attention.
Customer focus and ability to develop and sustain productive customer relationships.
Ability to manage conflict and reduce tension in challenging interactions.
Effective decision-making, including evaluating information, drawing conclusions, and choosing appropriate actions.
Ability to take prompt, proactive action to accomplish objectives.
Systematic troubleshooting ability to diagnose and correct computer system, software, or network errors and malfunctions.
Ability to perform the stated physical demands, including lifting and carrying up to 25 pounds frequently, up to 50 pounds occasionally, and team lifting up to 150 pounds.

Nice To Haves

Associate’s or bachelor’s degree in IT.
Experience with Fortinet, SonicWall, Cisco, or Palo Alto firewalls.
Experience with VMware vSphere or Hyper-V.
Microsoft 365 administration experience.
Windows Server and Active Directory experience.
Experience with backup platforms such as Veeam or Datto.
Experience with enterprise wireless systems.
Experience with endpoint management and MDM platforms.
Experience with gaming/casino systems and vendor integrations.

Responsibilities

Install, configure, maintain, patch, update, and monitor Windows and Linux servers.
Manage Active Directory and Entra ID user lifecycle processes, permissions, MFA, Group Policies, and access reviews.
Support VMware and Hyper-V virtualization environments.
Administer and support backup and disaster recovery operations.
Use scripting and automation tools, such as PowerShell and Bash, to improve operational efficiency and consistency.
Configure and maintain switches, VLANs, firewalls, and Wi-Fi networks; troubleshoot connectivity issues and escalate complex cases.
Enforce security policies; support phishing simulations and patch deployments; assist with vulnerability remediation and security hardening.
Support VPN and remote access solutions, endpoint protection, MFA, logging, and security monitoring platforms.
Participate in incident response and recovery activities.
Administer Microsoft 365 services, including Exchange Hybrid, Teams, SharePoint, Entra ID, and related cloud technologies.
Implement and manage mobile device management solutions.
Support specialized vendor and business applications, including POS, property management, kiosks, and ATMs.
Assist with web applications, including IIS and certificates.
Build, configure, and deploy user PCs and laptops with required software.
Maintain printers, peripherals, kiosks, ATMs, audit machines, and surveillance systems.
Respond to helpdesk tickets and provide Tier 1–4 technical support across infrastructure, systems, networking, security, and end-user technologies.
Maintain accurate network diagrams, system inventories, configuration records, and operational documentation.
Document changes and troubleshooting procedures according to departmental standards.
Work with vendors on system support, procurement, and compliance requirements; coordinate vendor escalations through resolution.
Validate vendor recommendations and implementation plans before production deployment.
Participate in infrastructure projects, system upgrades, and technology rollouts.
Participate in change management, maintenance planning, and infrastructure lifecycle activities.
Monitor infrastructure health, availability, and performance using enterprise monitoring tools; respond to alerts, outages, and service degradation.
Identify recurring issues and implement long-term corrective actions.
Take ownership of escalations and projects and provide guidance to junior IT team members.
Demonstrate alignment with the organization’s Vision, Purpose, Values, and Commitments.
Perform other duties as assigned.