IT Systems Engineer Garland (Dallas), TX

BearCom•Garland, TX

1d•Onsite

About The Position

BearCom is seeking a service-oriented IT Systems Engineer for its Garland, Texas headquarters. The role provides responsive technical support to employees and helps maintain the reliability, security, and operational effectiveness of the company’s end-user technology environment. It combines hands-on support for computers, printers, mobile devices, and wireless connectivity with basic-to-intermediate administration of Active Directory, Exchange Online, the Microsoft 365 admin center, Azure, and Microsoft Intune. The position requires consistent onsite presence and close collaboration with employees, IT colleagues, and business stakeholders. The assignment is described as temporary. The successful candidate will work with senior engineering to identify and address technical problems, including PC setup and configuration and troubleshooting server, website, and network issues. Candidates need knowledge of general PC lab and help desk activities, desktop and laptop systems, software, networks, Exchange, and Citrix Xen. BearCom is a North American distributor of wireless voice, data, and video solutions, with more than 40 years of industry leadership and a network of more than 75 branches. The company provides on-the-job training and covers fees associated with most professional certifications.

Requirements

Hands-on experience providing desktop or end-user technology support in a professional business environment.
Working knowledge of Active Directory, Exchange Online, Microsoft 365 administration, Azure, and Microsoft Intune at a basic-to-intermediate level.
Ability to image, configure, deploy, and domain-join Windows computers.
Ability to troubleshoot computer hardware, Windows operating systems, business applications, printers, mobile devices, and wireless connectivity.
Understanding of identity lifecycle processes, role-based access control, least-privilege practices, and appropriate handling of confidential information.
Strong customer-service orientation, clear written and verbal communication, sound judgment, and effective prioritization skills.
Ability to work independently within documented procedures, collaborate across teams, and escalate issues appropriately.
Ability to work onsite at BearCom’s Garland, Texas headquarters for the duration of the temporary assignment.
Preference stated for one year of help desk experience with end-user hardware, Microsoft Windows OS, Microsoft Office, and Active Directory.
Experience setting up and maintaining PCs and laptops.
Experience with Microsoft Office, including Word, Excel, and Outlook.

Nice To Haves

Experience supporting employee onboarding, transfers, and offboarding in a multi-site organization.
Familiarity with IT service-management practices, ticketing systems, asset management, and technical documentation.
Relevant Microsoft, CompTIA, or comparable industry certification.
Experience supporting a distributed workforce or multiple business locations.
Knowledge of Citrix Xen.
CompTIA A+ and MCSE certifications are preferred.

Responsibilities

Configure, image, deploy, and support Windows computers according to established standards, including domain enrollment and validation of applications and settings.
Diagnose and resolve hardware, operating-system, application, peripheral, and printing issues while minimizing business disruption.
Support company-issued mobile devices, including setup, connectivity, access, and routine troubleshooting.
Document incidents, service requests, troubleshooting steps, and resolutions in accordance with IT service-management practices.
Communicate with users, set expectations, and escalate complex or high-impact issues to appropriate technical resources.
Provide routine administration and support for Active Directory, Exchange Online, the Microsoft 365 admin center, and Azure within established policies and delegated authority.
Process employee onboarding, transfers, and offboarding, including account provisioning, access changes, licensing, group membership, and timely deactivation.
Apply role-based access controls and least-privilege principles to help protect company systems and information.
Support password resets, multifactor-authentication enrollment, account lockouts, mailbox access, and other identity-related requests.
Follow documented change, security, and access-management procedures and maintain accurate administrative records.
Enroll, configure, monitor, and support corporate devices through Microsoft Intune, including policy deployment and basic compliance remediation.
Troubleshoot wireless connectivity, authentication, coverage, and device-access issues with network and infrastructure teams.
Maintain asset and assignment records and assist with equipment staging, inventory control, recovery, and secure disposition.
Identify recurring issues and contribute to knowledge articles, standard operating procedures, and service-improvement efforts.