IT Systems Administrator TX
About The Position
The IT Systems Administrator supports and maintains organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure optimal workstation performance. The administrator troubleshoots issues in person or by telephone in a timely and accurate manner and provides end-user assistance as needed. The role supports Windows 11, Microsoft 365 applications and services, VoIP phones, web browsers, printers, audio/video conferencing equipment, point-of-sale systems, and back-of-house menu management and reporting systems. The position also provides technical assistance through phone, email, in-person support, and the Freshservice help desk ticketing system; administers user accounts and permissions; assists with training and documentation; and coordinates with IT colleagues and third-party vendors. This is a full-time, in-person position at the Restaurant Support Center in Irving, Texas.
Requirements
- At least 3 years of related work experience, an associate degree, technical training, or an equivalent combination of education and experience.
- Solid experience and understanding of IT services and products.
- Team-oriented, collaborative working style.
- Strong customer service orientation.
- Analytical and problem-solving abilities.
- Ability to prioritize and execute tasks effectively in a high-pressure environment.
- Good written, oral, and interpersonal communication skills.
- Ability to research PC and software issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Self-motivated and self-directed.
- Keen attention to detail.
Nice To Haves
- A+ Certification.
- Hospitality experience.
- Enthusiasm for technology and willingness to learn and stay on the cutting edge.
Responsibilities
- Troubleshoot PC and laptop hardware and software issues, including Windows 11, Microsoft 365 applications, VoIP phones, browsers, printers, and audio/video conferencing equipment.
- Provide Microsoft 365 support and administration, including Exchange Online, SharePoint, Teams, and OneDrive.
- Configure and maintain NCR Voyix Aloha point-of-sale systems.
- Support back-of-house menu management and reporting using SmartLynx.
- Assist with field training sessions, including refresher sessions and new system rollouts.
- Create and maintain documentation on systems and processes.
- Provide technical assistance by phone, email, and in person.
- Escalate issues to other IT team members or vendors when required.
- Take ownership of user problems, follow up on their status, and communicate progress in a timely manner.
- Use administrative tools to set up user accounts, reset passwords and multi-factor authentication, configure email, and assign permissions.
- Use the Freshservice help desk ticketing system to resolve issues submitted by email, phone, the self-service portal, or walk-ups.
- Collaborate with technology team members to ensure efficient operation of the desktop computing environment.
- Assist management in creating training materials about computer troubleshooting and usage.
- Collaborate with and serve as a liaison to third-party support and equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
