IT Systems Analyst - Epic Professional Billing Administration

Ardent Health • Brentwood, TN

8d

About The Position

The Level II IT Systems Analyst develops, configures, continuously improves, and supports healthcare system applications, primarily Epic Professional Billing (PB), including all aspects of the revenue cycle. The analyst performs in-depth analysis of workflows, data, and technical documents associated with the application area and designs, builds, tests, installs, and maintains solutions for assigned applications.

Ardent Health is a healthcare provider serving growing mid-sized urban communities across the U.S. Through its subsidiaries, it operates 30 acute care hospitals and more than 280 sites of care, with over 1,800 affiliated providers and more than 24,000 team members across six states.

Requirements

• BA/BS degree or equivalent experience.
• At least 3 years of experience in an applicable business area, such as clinical, operational, or IT systems support.
• Ability to understand business issues and objectives and translate them into application solutions.
• Strong understanding of application technology and system design.
• Proficiency with Microsoft Office 365 tools.
• Excellent oral and written communication skills and strong interpersonal relationship skills.

Nice To Haves

• Epic Professional Billing (PB) experience.
• Experience implementing and supporting applications within Information Technology.
• Epic go-live experience providing onsite and/or remote support.
• Ability to travel up to 25% to Ardent facilities for pre-activation and implementation.

Responsibilities

• Translate revenue cycle workflows into application and technology designs.
• Analyze application release notes and technical specifications to identify impacts and opportunities, and plan and execute new functionality in upgrades.
• Evaluate current-state processes and identify gaps relative to future-state goals for IT application utilization.
• Manage assigned project tasks to meet timelines, communicate risks and delays, and escalate issues as appropriate.
• Communicate clearly and concisely with internal and external customers, including delivering difficult or sensitive information tactfully.
• Assist with defining, testing, and implementing interfaces with third-party systems and developing end-to-end workflows around interfaces, as applicable.
• Analyze and troubleshoot problems and offer solutions with minimal assistance from a manager.
• Participate in business continuity planning and assist with developing disaster recovery measures.
• Participate in the after-hours support on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level