IT Systems Analyst

The IT Systems Analyst role at BrightInsight is responsible for managing and securing the company's SaaS applications, as well as driving improvements and efficiency in the BrightInsight tool stack. This role involves day-to-day management of critical SaaS applications, enforcing vendor management and SaaS policies, and designing tool improvements through automation, policy, or training. The IT Systems Analyst will join a growing IT team and have the opportunity to contribute to the direction and success of BrightInsight's digital health solutions. The ideal candidate is driven, collaborative, and passionate about leveraging digital technologies to transform patient outcomes in the healthcare industry.

• Design, plan, and administer SaaS tools in support of the program/engineering teams
• Analyze existing processes and solutions, identify improvement opportunities, and drive implementation
• Manage cross-functional requirements when developing new processes or solutions
• Bring innovative ideas and solutions
• Provide administration support for various SaaS tools and solutions supporting the development, program, and engineering teams
• Document all processes and solutions, ensuring document quality

• Relentless drive to win and bring a product to market
• Start-up mentality to wear multiple hats and do what’s required to get the job done
• Collaborative approach to problem solving
• Passion to help the healthcare industry leverage digital technologies to engage patients, improve outcomes, and save lives
• Design, plan and administer SaaS tools in support of the program/engineering teams
• Analyze existing processes and solutions, identify improvement opportunities and drive to implementation
• Manage cross functional requirements when developing new processes or solutions
• Bring innovative ideas and solutions
• Provide administration support for a various number of SaaS tools and solutions supporting the development, program and engineering teams
• Document all processes and solutions, ensure document quality

• Relentless drive to win and bring a product to market
• Start-up mentality to wear multiple hats and do what’s required to get the job done
• Collaborative approach to problem solving
• Passion to help the healthcare industry leverage digital technologies to engage patients, improve outcomes, and save lives
• Design, plan and administer SaaS tools in support of the program/engineering teams
• Analyze existing processes and solutions, identify improvement opportunities and drive to implementation
• Manage cross functional requirements when developing new processes or solutions
• Bring innovative ideas and solutions
• Provide administration support for a various number of SaaS tools and solutions supporting the development, program and engineering teams
• Work closely with users at all levels
• Work closely with the security and quality team to ensure compliance for all tools and processes
• 3-5 years’ experience in a Jira/Atlassian administration role
• Experience working within a SaaS based IT infrastructure
• Experience working with Okta, or similar identity providers
• Extensive experience working with a range of tools, supporting the development, program and engineering teams
• Experience delivering training plans and strategies to help drive tool value
• Ability to quickly pickup new tools and technology
• Detail oriented with proven ability to document requirements, implementations and processes
• Understanding of Agile methodologies
• Expert experience of the following tools is essential: Atlassian Suite (Jira, Confluence and Bitbucket)
• Expert experience of the following tools is greatly desired: JAMA, Tasktop (or other JAMA JIRA Integrations), Jira Integration with other 3rd party tools