IT Systems Administrator

The job overview for this position is that Postman is seeking a highly technical IT System Administrator to provide world-class tech support to fellow employees. The IT Sys Admin will troubleshoot and resolve endpoint issues, install/configure and support endpoints, and assist with day-to-day operations for Postman's Global IT infrastructure. The role requires strong technical troubleshooting abilities, excellent communication skills, and the ability to interact with both technical and non-technical departments. This is a hybrid position based in the San Francisco Bay Area.

Provide support to remote users including onboarding, installing, and upgrading software, Hardware setup, and configuring systems and applications.

Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to resolve them.

Work closely with team members in different departments and time zones efficiently and effectively.

Design, Architect, and administration of enterprise-wide applications used for productivity & collaboration (GSuite, Zoom, Slack, Atlassian, Okta)

Create and Update Knowledge base articles and self-service documentation.

Account life cycle management from news hires to account/application deactivations.

Design and implement efficient and scalable identity and access management solutions and processes

Ensure SLA’s are well defined (and met) as related to current and future workload volumes.

Independently research and provide both business and technical solutions based on and related to internal customer needs and specifications and de

• 4+ years of experience working with productivity and collaboration toolsets
• Solid understanding of SAAS Applications, GSuite, Okta, Slack, Jamf, Intune, Mac OS, and Windows OS
• Experience using ITSM tools for ticket tracking Jira, ServiceNow, etc.
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Strong time management and organization skills; able to prioritize multiple requests effectively
• Highly self-motivated and proactive, able to work independently, identify opportunities and develop new ideas for efficiencies
• Desire to learn and grow

• Reasonably estimated salary ranging from $121,630.75 - $164,559.25
• Competitive equity package
• Full medical coverage
• Flexible PTO
• Wellness reimbursement
• Monthly lunch stipend