IT System Support Specialist

Tlingit Haida Tribal Business Corporation•Dededo, GU

1d•Onsite

About The Position

The IT Support Technician provides Tier 1 and Tier 2 Service Desk support by identifying, researching, and resolving moderately complex technical issues. This role supports end users with computer systems, applications, hardware, devices, system access, and related technology concerns. The Technician documents, tracks, and resolves issues using technical expertise, troubleshooting skills, and available support tools and systems. Responsibilities include responding to phone, email, and online support requests while collaborating with team members and other departments to ensure timely issue resolution and a high level of customer support.

Requirements

High school diploma or GED required
Minimum of 2 years of experience in IT support, help desk operations, or systems administration
Proficiency with remote support tools, ticketing systems, Windows 10, Microsoft 365, and networking concepts such as DNS, DHCP, NAT, and VPNs
Strong customer service, communication, problem-solving, and teamwork skills, with the ability to work independently and manage multiple priorities
Ability to work flexible schedules, including on-call, extended, weekend, and holiday shifts as required
Work may be performed indoors and outdoors in varying environmental conditions. Must be able to work in confined spaces, at elevated heights, and around potential hazards while using appropriate personal protective equipment (PPE)

Nice To Haves

Associate degree in Information Technology or a related field preferred
CompTIA A+, Security+, Network+, Microsoft, or other relevant technical certifications preferred
Experience supporting government, defense, or military IT environments preferred

Responsibilities

Install, configure, and maintain computers, printers, peripherals, operating systems, and approved software applications
Provide technical support by diagnosing and resolving hardware, software, network connectivity, and mobile device issues
Enforce cybersecurity policies and procedures while ensuring system functionality, security, and compliance standards are maintained
Support, troubleshoot, and resolve issues related to the Maximo system
Research, analyze, and recommend solutions for complex or non-routine technical problems
Assist in the design, testing, implementation, documentation, and deployment of new systems and applications
Develop user training materials and provide desk-side and remote training and technical support to end users