IT Support PT (South Bend/Elkhart)

Ivy Tech Community College • Indianapolis, IN

7d

About The Position

Under the direction of the IT Director, the part-time IT Support employee supports the daily activities of the local IT Support Team. The role provides support for general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment. It also assists staff, faculty, and students with classroom IT and instructional equipment. The position is expected to conduct all activities with appreciation and respect for diversity of people, styles, and views.

Requirements

• High school diploma required; equivalent experience and/or certifications may be substituted for the degree.
• Good customer service and organizational skills.
• Good written and oral communication skills, with the ability to provide service by phone, email, or in person.
• Proficiency with current hardware and software technology.
• Ability to maintain professional relationships with peers and superiors.
• Ability to use discretion and maintain confidentiality when accessing sensitive data and local administrative access to desktop equipment and data.
• Dependability.
• Ability to remain calm in stressful situations.
• Ability to handle multiple competing priorities.
• Physical capability to climb ladders and repeatedly lift up to 30 pounds.
• Willingness to work nights and weekends as needed.
• Willingness to travel as necessary.

Nice To Haves

• Associate degree preferred.
• Experience in a higher education environment.

Responsibilities

• Provide technical and user support and guidance in a positive and cooperative manner, maintaining a friendly and professional appearance and demeanor.
• Process IT Helpdesk tickets promptly and within the Service Level Agreement, documenting complete and respectful communications and contacting a supervisor with questions or for case escalation.
• Provide end-user support for desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, and VoIP issues.
• Use phone or face-to-face communication as needed while processing helpdesk tickets to maintain excellent customer service.
• Follow equipment cleaning and maintenance schedules and instructed preventative measures to reduce downtime.
• Assist with moving equipment as assigned.
• Perform other duties logically associated with the position as assigned.

Benefits

• Vision care plan with low-cost exams and allowances for glasses or contact lenses.
• Employee Assistance Program with no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.
• Ability for all employees to contribute pre-tax or post-tax dollars through payroll deduction toward retirement savings.
• Fee remission for employees, spouses, and legal dependents.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED