Office Manager - South Bend

Indiana Health Centers, Inc. • South Bend, IN

2d • $50,920 - $57,030 • Onsite

About The Position

Indiana Health Centers, Inc. (IHC) is a mission-driven Federally Qualified Health Center providing integrated, affordable healthcare to underserved and uninsured communities throughout Indiana. IHC South Bend is hiring a full-time Office Manager to ensure front office staff and processes operate efficiently and effectively, supporting patient care and smooth clinic operations. The role oversees front office operations, staff development, client service systems, appointment scheduling, fee collection, and relevant electronic medical record modules.

Requirements

• Three to five years of prior experience in health insurance or billing and collection, preferably in healthcare.
• Knowledge of effective office management and broad administrative oversight.
• Ability to understand and implement basic clinic practices, techniques, and methods.
• Ability to develop procedures of moderate difficulty and complexity according to general instructions.
• Ability to coach and lead others on administrative support tasks and customer service requirements.
• Ability to prioritize and organize tasks and time, follow up, and help staff prioritize and organize their work.
• Ability to manage multiple requests and deadlines.
• Ability to resolve conflicts or differences of opinion.
• High attention to detail and accuracy.
• Understanding of federal and state employment laws, practices, and procedures as they relate to employee relations.
• Ability to operate general office equipment, including computers and telephones.
• Proficiency with computer skills, including typing and Microsoft Word, Excel, Outlook, and eCW.

Nice To Haves

• One year of management or supervisory experience preferred.
• Bachelor's degree preferred.

Responsibilities

• Orient and train staff on procedures, equipment, and customer service skills.
• Conduct job reviews and provide ongoing staff development.
• Negotiate and resolve problems for clients or staff.
• Ensure an effective interface between the front office, clients, clinic staff, providers, and visitors.
• Supervise and participate in determining client eligibility for programs or other assistance.
• Supervise staff responsible for daily client service documentation (daily packet).
• Model a team approach to work relationships and tasks.
• Develop and supervise clinic reception and external communication systems.
• Develop and implement the client appointment system.
• Develop, implement, and monitor the patient fee collection system.
• Ensure the accuracy and timeliness of the daily packet and variance reports.
• Oversee front office modules in the electronic medical records.
• Operate within budget and analyze workflow, implementing process improvements where needed.

Benefits

• Day 1 insurance benefits eligibility.
• Employer-paid group life, short-term disability, and long-term disability coverage, plus HSA employer contributions.
• 403(b) retirement plan matching after one year of employment.
• Generous paid time off and floating holidays.
• Flexible leave of absence programs.
• Personify Health wellness program with paid participation incentives.
• Employee Assistance Programs with 24/7 access to therapy consultation services.
• Annual reimbursement for position-specific CMEs/CEs.
• Student loan repayment eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed