Office Manager - South Bend

Indiana Health Centers • South Bend, IN

1d • Onsite

About The Position

Indiana Health Centers, Inc. (IHC) is a mission-driven Federally Qualified Health Center providing integrated, affordable healthcare to underserved and uninsured populations. IHC South Bend is seeking a full-time Office Manager to ensure front-office staff and processes operate efficiently and effectively, patients are well cared for, and the clinic runs smoothly. The role oversees staff and front-office operations, supports patient eligibility and service documentation, and develops and monitors reception, appointment, and fee-collection systems. The position also oversees front-office modules in the electronic medical records system.

Requirements

• Three to five years of prior experience in health insurance or billing and collection; healthcare-field experience is preferred.
• Knowledge of effective office management and broad administrative oversight skills.
• Ability to understand and implement basic clinic practices, techniques, and methods.
• Ability to develop procedures of moderate difficulty and complexity according to general instructions.
• Ability to prioritize and organize tasks and time, follow up, and help staff prioritize and organize their work.
• Ability to manage multiple requests and meet multiple deadlines.
• Ability to resolve conflicts or differences of opinion.
• High attention to detail and accuracy.
• Understanding of federal and state employment laws, practices, and procedures as they pertain to employee relations.
• Ability to operate general office equipment, including computers and telephones.
• Proficiency with computer skills, including typing and Microsoft Word, Excel, Outlook, and eCW.

Nice To Haves

• One year of management or supervisory experience.
• Bachelor's degree.

Responsibilities

• Orient and train staff on procedures, equipment, and customer service skills.
• Conduct job reviews and provide ongoing staff development.
• Negotiate and resolve problems for clients or staff.
• Ensure the front office interfaces smoothly with clients, clinic staff, providers, and visitors.
• Supervise and participate in determining client eligibility for programs or other assistance.
• Supervise staff responsible for daily client service documentation (daily packet).
• Model a team approach to work relationships and tasks.
• Develop and supervise clinic reception and external communication systems.
• Develop and implement the client appointment system.
• Develop, implement, and monitor the patient fee-collection system.
• Maintain responsibility for the accuracy and timeliness of the daily packet and variance reports.
• Oversee front-office modules in the electronic medical records system.
• Operate within budget and coach and lead others on administrative support tasks and customer service requirements.
• Analyze workflow and implement process improvements where necessary.

Benefits

• Day 1 insurance benefits eligibility.
• Employer-paid group life, short-term disability, and long-term disability coverage, and employer HSA contributions.
• 403(b) retirement plan matching after one year of employment.
• Generous paid time off and floating holidays.
• Flexible leave of absence programs.
• Personify Health wellness program with paid incentives for participation.
• Employee Assistance Programs with 24/7 access to therapy consultation services.
• Annual reimbursement for position-specific CMEs/CEs.
• Student loan repayment eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed