IT Support Specialist (PT)

Town of South Hadley • South Hadley, MA

6d

About The Position

The Town of South Hadley is hiring a part-time IT Support Specialist to help employees use the technology and systems that support their work. Under the supervision of the IT Director, the Specialist works with staff, leadership, and external IT vendors to address day-to-day technology needs, provide training, and contribute to digital initiatives. This is an FLSA non-exempt, hourly, non-union, non-benefited position scheduled for 19 hours per week during regular business hours, typically Monday through Friday, 8:00 a.m. to 4:30 p.m. The anticipated starting rate is $20.87 to $23.97 per hour (Grade 3).

Requirements

• Associate's degree in computer science, information technology, cyber security, or a related field, and 1 to 3 years of related experience; an equivalent combination of education, training, and experience may be substituted.
• Strong knowledge of PC hardware and appropriate operating systems.
• High computer literacy to support end users, including familiarity with word processing, spreadsheets, internet software, email, inventory, and relational database software.
• Knowledge of diagnosing and repairing supplementary office equipment, including laser printers, fax machines, and photocopiers.
• Ability to learn and apply new developments in computer technology.
• Ability to manage all phases of support and enhancement for computer hardware and software and telecommunications systems.
• Ability to work independently, prioritize problems, and provide user-level explanations and training.
• Ability to establish and maintain effective and harmonious working relationships.
• Ability to lift objects such as files, boxes of paper, office supplies, and office equipment weighing up to 30 pounds.

Nice To Haves

• Municipal experience is preferred.
• Expert knowledge of Microsoft Office Suite.
• Proficiency with Google Workspace, Microsoft 365, and Adobe Acrobat.
• Experience with networking, virtualization, and firewall configuration is highly desirable.

Responsibilities

• Prioritize and respond daily to end-user requests by phone and email.
• Assist current and new employees with technology onboarding, including installation of new or replacement computers and phones.
• Resolve equipment and software problems, exchange equipment when necessary, and arrange service calls for maintenance or repair.
• Participate in implementing new hardware and software, including computer upgrades and transfers.
• Maintain detailed inventories of computers, tablets, phones, and network configurations.
• Work with the IT Director and other departments to determine technology best practices.
• Assist the IT Director with special projects.
• Perform other related duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree