IT Support

SPS • Chicago, IL

3d • Onsite

About The Position

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and regulations. Verify and document successful data erasure. Troubleshoot and resolve basic hardware issues related to storage devices. Properly dispose of or repurpose wiped drives per company policy. Maintain accurate inventory of processed drives.

Requirements

• Experience in IT support, computer repair, or data security.
• Familiarity with data sanitization tools and techniques.
• Basic knowledge of hard drive types (HDD, SSD, NVMe) and file systems.
• Ability to follow strict security protocols.
• Ability to free up space on hard drive/improve performance and speed.
• Strong attention to detail and documentation skills.

Nice To Haves

• Experience with disk cloning and imaging software.
• College degree preferred

Responsibilities

• Performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart).
• Ensuring compliance with data security protocols and regulations.
• Verifying and documenting successful data erasure.
• Troubleshooting and resolving basic hardware issues related to storage devices.
• Properly disposing of or repurposing wiped drives per company policy.
• Maintaining accurate inventory of processed drives.
• Keeping track of inventory.
• Disposing of E-Waste and tracking serial numbers.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED