IT Support

Fosber America•Green Bay, WI

11h•Onsite

About The Position

We are seeking a motivated and detail-oriented IT Support Technician to join our growing IT team. This role will support our internal employees and work closely with a small IT staff to maintain reliable, secure, and efficient technology operations across the organization. The ideal candidate is customer-focused, organized, and eager to grow their IT skills in a fast-paced environment. At Fosber America, your career is Outside the Box! Our machines produce corrugated board to create boxes, but the career potential within our company cannot be contained! Fosber is an organization that promotes from within and believes in developing our people - come grow with us.

Requirements

Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
0–2 years of IT support or help desk experience
Basic understanding of: Windows operating systems
Basic understanding of: Mobile devices (iOS)
Basic understanding of: Microsoft 365 or similar productivity suites
Basic understanding of: Networking fundamentals (TCP/IP, Wi-Fi, VPN)
Strong problem-solving and communication skills
Ability to manage multiple tasks and prioritize effectively
Customer-service mindset with a willingness to help others

Nice To Haves

Experience with Mobile Device Management (Intune)
Experience with Ticketing systems (e.g., ServiceNow, Jira, Zendesk)
Experience with Active Directory or Azure AD
Industry certifications (CompTIA A+, Network+, or similar) are a plus
Bachelor's degree
Driver's License

Responsibilities

Manage and maintain a fleet of company laptops (Windows)
Oversee lifecycle management: provisioning, imaging, deployment, maintenance, and decommissioning
Track and manage IT assets, ensuring accurate inventory records
Coordinate hardware repairs, replacements, and upgrades
Administer and support a fleet of mobile devices (iOS)
Enroll, configure, and manage devices using MDM solutions
Troubleshoot connectivity, application, and device issues
Assist with carrier support, plan changes, and device replacements
Provide Tier 1 technical support to employees (in-person, email, phone)
Troubleshoot hardware, software, network, and access issues
Respond to and resolve help desk tickets in a timely manner
Assist with onboarding and offboarding of employees (account setup, equipment distribution)
Support common business applications (Microsoft 365, email, collaboration tools, etc.)
Assist with user account management (Active Directory, permissions, password resets)
Help maintain printers, conference room technology, and office IT equipment
Perform basic network troubleshooting (Wi-Fi, VPN, connectivity issues)
Document procedures, solutions, and IT processes