STUDENT: IT Support Associate/IT

University of Northwestern - St. Paul • Minnesota, MN

19h • Onsite

About The Position

This position delivers front-line technical assistance to faculty, staff, and students by troubleshooting basic technology issues, resolving common hardware and software problems, and escalating more complex concerns to full-time IT staff when necessary. The role requires providing a high level of customer service, troubleshooting and resolving computer hardware/software issues in a timely manner over the phone, in person, or using a remote-control application. The associate will utilize various software tools and applications to resolve end-user issues, create and update knowledgebase articles, and assist with technology-related questions and issues. Additionally, the role may involve assisting with sound and video as needed, and performing other duties as requested or assigned. As part of a faith-driven community, all employees serve as ministers of the gospel of Jesus Christ by actively partnering with the University to disciple students and with Northwestern Media to lead people to Christ and nurture believers.

Requirements

• Able to interact with a variety of individuals in a professional, tactful and courteous manner
• Have strong phone and customer service skills
• Strong technical and troubleshooting skills with Windows and Mac operating systems
• Desire to learn more about technology
• Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern’s mission, Doctrinal Statement and Declaration of Christian Community
• Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
• Confidentiality: Maintains discretion and handles sensitive information appropriately.
• Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
• Technical Proficiency: Advanced computer skills, including Microsoft Office and related software.
• Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
• Punctuality & Initiative: Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities.
• Background Check: Must pass initial background check as a condition of employment.
• All applicants must be authorized to work for any employer in the United States as we are unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

• Willingness to work occasional evenings as needed.

Responsibilities

• Provide a high level of customer service to staff, faculty, students, and outside customers
• Troubleshoot and resolve computer hardware/software issues in a timely manner over the phone, in person, or using a remote-control application
• Utilize various software tools and application to resolve end-user issues
• Create and update knowledgebase articles
• Assist with technology-related questions and issue
• Assist with sound and video as needed
• Perform other duties as requested or assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed