IT Support Analyst

TP-Link Systems Inc. • Irvine, CA

20h • $75,000 - $93,000

About The Position

We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities—from software and hardware support to onboarding, asset tracking, and supporting IT-related building systems. You’ll be the go-to person for day-to-day IT needs, helping the business stay productive and secure.

Requirements

• 2+ years of hands-on experience administering Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID.
• Experience managing Microsoft 365 licenses, mailboxes, distribution groups, and shared mailboxes.
• Experience with Microsoft Intune, Windows Autopilot, and endpoint management.
• Familiarity with Microsoft 365 administration and user management.
• Experience using Microsoft 365 Admin Center, Exchange Admin Center, and Entra Admin Center.
• 3+ years of IT support or IT operations experience in a business or enterprise environment.
• Strong troubleshooting skills across Windows, macOS, hardware, and common business applications.
• Familiarity with IT asset management and lifecycle management best practices.
• Basic understanding of networking concepts, including TCP/IP, switches, Wi-Fi, and VoIP systems.
• Familiarity with IT Service Management (ITSM) tools (such as Jira Service Management, ServiceNow, or similar ticketing systems).
• Strong organizational, documentation, and communication skills.
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
• Ability to work independently while coordinating with cross-functional teams and vendors.

Nice To Haves

• Experience supporting Warehouse Management Systems (WMS), ERP, CRM or logistics-related systems is a plus.
• Basic PowerShell scripting knowledge is a plus.

Responsibilities

• Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and change management activities.
• Maintain proper documentation of IT procedures, system configurations, and troubleshooting guides.
• Create and maintain user guides and internal support documentation.
• Provide general IT support for end users, including software and hardware installation, troubleshooting, maintenance, and repair.
• Manage the new hire onboarding process, including device provisioning, account setup, and orientation support for IT systems.
• Maintain accurate IT asset inventory, including laptops, monitors, peripherals, and software licenses.
• Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID.
• Manage user lifecycle activities including onboarding, offboarding, mailbox administration, distribution groups, and license assignment.
• Troubleshoot Microsoft 365 service issues and support end-user collaboration tools.
• Monitor Microsoft 365 service health and system notifications.
• Assist with Microsoft 365 tenant configuration, policy management, and service optimization initiatives.
• Support Microsoft 365 mail administration, including mail flow rules, shared mailboxes, distribution groups, and email delivery troubleshooting.
• Track and manage IT-related services and subscriptions, including Internet and telecom services, Adobe Creative Suite, server hosting, and cloud platforms.
• Provide first-level support and troubleshooting for servers, virtual machines, and network infrastructure.
• Escalate complex infrastructure issues to the Infrastructure team.
• Collaborate with vendors for hardware procurement, IT service delivery, and system maintenance.
• Participate in IT system implementation projects as a project coordinator or project manager when required.
• Coordinate with internal teams and external vendors to ensure IT projects and operational tasks are delivered efficiently.

Benefits

• Fully paid medical, dental, and vision insurance (partial premium coverage for dependents)
• Employer quarterly contributions to 401k funds
• 15 days accrued vacation
• 11 paid holidays
• Bi-annual reviews, and annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building event

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed