IT SUPPORT TECHNICIAN
About The Position
SEB Professional North America, a subsidiary of Groupe SEB and a leader in the professional coffee machine industry, is seeking an IT Support Technician in Montebello. The role supports technologies that enable business units to deliver cost-effective, secure, and quality services to the company and its customers in a fiscally responsible and proactive manner. The technician administers the company's IT infrastructure, including email, remote access and security, WAN and LAN, telephony, and cell phones. The position also provides troubleshooting and support for IT issues, contributes to infrastructure projects and continuous improvement, maintains company assets, works with IT team members to implement internal systems, and documents technical work.
Requirements
- At least 7 years of help desk support experience and 3 years of IT systems administration experience.
- Highly organized, with excellent communication skills, attention to detail, and multitasking skills; a team player.
- Customer-focused, with excellent customer service skills.
- Foundational knowledge of Office 365 plans, service descriptions, and features.
- Administration and troubleshooting experience with Office 365 architecture.
- Administration and troubleshooting experience with servers and workstations.
- Administration and troubleshooting experience with Active Directory and Group Policies.
- Administration and troubleshooting experience with WSUS patching.
- Administration and troubleshooting experience with SCCM.
- Administration and troubleshooting experience with software deployment and inventory.
- Administration and troubleshooting experience with hardware and inventory management.
- Administration and troubleshooting experience with server and application alerting systems.
- Administration and troubleshooting experience with help desk ticketing systems.
Nice To Haves
- Knowledge of ITIL best practices.
- PowerShell.
Responsibilities
- Administer SEB Professional IT infrastructure, including email traffic, remote access and security, WAN and LAN, telephony systems, and cell phones.
- Initiate and complete necessary IT infrastructure projects.
- Submit IT purchases and expenses for approval.
- Provide feedback to support continuous improvement of IT infrastructure.
- Execute IT methods to efficiently meet objectives.
- Provide support and troubleshooting for IT-related issues.
- Ensure company assets are responsibly maintained.
- Work with other IT team members to implement internal systems.
- Document technical work and improve existing documentation.
Benefits
- Comprehensive medical, dental, and vision coverage with an employer contribution.
- 401(k) retirement plan with company match.
- Company-paid life insurance.
- 12 paid holidays.
- Additional voluntary benefits and employee discount programs.
- A positive, inclusive work culture that values work-life balance.
- Market-aligned pay and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
