IT Support Technician - Data Technician (Entry Level)

J-Mack Technologies

10h • $33,500 - $33,500 • Remote

About The Position

J-Mack Technologies is seeking motivated, detail-oriented IT Support Technicians, specifically Data Technicians, for an entry-level role. Candidates will be evaluated against flexible requirements, with assignments made according to organizational needs and individual qualifications. Selected candidates may work in one or more functional areas.

In Data Management, the technician works as part of a team to maintain and implement complex databases under the guidance of a lead, and assists with database planning and engineering. The role monitors database performance, scalability, and security; evaluates existing designs for needed updates and integration requirements; and helps ensure final solutions meet organizational needs. The job is fully remote and full-time, with a stated salary of $33,500 per year. Selected applicants are subject to a U.S. government-led security investigation and must meet eligibility requirements for access to sensitive personally identifiable information.

Requirements

• High school diploma or equivalent.
• Basic proficiency with computers, software applications, and common business systems.
• Ability to follow written instructions, scripts, and established procedures accurately.
• Strong attention to detail and data-entry accuracy.
• Clear and effective communication and interpersonal skills for customer-facing interactions.
• Ability to work under supervision and escalate issues appropriately.
• Experience with the Software Development Lifecycle in a team-oriented, collaborative, agile environment.
• Experience with tools such as ServiceNow, GitHub, or Jira.
• Applicants selected must meet eligibility requirements for access to sensitive personally identifiable information following a U.S. government-led security investigation.

Nice To Haves

• Associate degree or technical certification.
• Experience with installation, maintenance, and administration of an RDBMS such as PostgreSQL, Oracle, MySQL, or SQL Server; Oracle is preferred.
• Prior experience in any of the listed functional areas.
• Familiarity with database partitioning and microservices.
• Familiarity with cloud-native database solutions, including AWS Relational Database Service (RDS) and DynamoDB Database Administration.
• Experience working in a team-oriented, collaborative, agile environment.
• Ability to manage multi-discipline triage calls.

Responsibilities

• Work as part of a team to maintain and implement one or more complex databases under the guidance of a lead.
• Assist with the planning and engineering of the organization's databases.
• Monitor database performance, scalability, and security.
• Evaluate existing database designs to determine needed updates and integration requirements for new designs.
• Help ensure database solutions meet organizational needs.
• Design and develop SQL queries and reports to retrieve required data under the guidance of a lead.
• Participate in multi-discipline triage calls and escalate issues appropriately.
• Follow written instructions, scripts, and established procedures accurately.

Benefits

• Medical, dental, and vision insurance; J-Mack covers 80% of employee premiums and 50% of dependent premiums.
• Basic life, short-term disability, and long-term disability coverage; J-Mack covers 100% of the costs.
• 401(k) Safe Harbor Plan with full vesting and a 4% company match.
• Paid time off: 120 hours annually, increasing to 160 hours after five years.
• 11 paid holidays.
• Charity matching for employee donations.
• Supportive environment that invests in employee and team growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED