Entry-Level IT Support Associate (B)

Expedient•Carmel, IN

3d•Onsite

About The Position

Expedient is hiring an entry-level IT Support Associate to join the Operations Support Center (OSC) team at its Carmel, Indiana data center. The role offers hands-on experience and paid training, including industry certifications, across virtualization, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure. Training also covers Expedient’s business, basic support requests, monitoring, and client service. Applicants should be able to demonstrate some experience with IT or technology through self-study, technical school, or work experience; the role is intended for someone eager to learn and build an IT career. The position follows a regular schedule of Thursday through Saturday and alternating Wednesdays, from 7 a.m. to 7 p.m. local time. It includes a shift bonus paid upon completion of initial training, and lunch breaks are paid for associates working 12-hour shifts. Expedient covers certification costs up front, with additional bonuses available for completing certain more difficult certifications. The stated pay range is $37,000–$43,000 per year, paid hourly, and may vary based on market and shift. This is an onsite, client-facing role in a data center. The associate handles Tier 1 requests, supports facility and security operations, and documents requests and activities in a ticketing system. The position requires passing pre-employment screens. Sponsorship is not provided, and Expedient does not engage third-party recruiting or staffing firms.

Requirements

Evidence of IT experience and a strong interest in pursuing a career in IT or technology; experience may come from self-study, technical school, or work.
An associate degree in a technical discipline or technically equivalent work experience.
Previous exposure to or experience in an IT environment.
Previous customer-service work experience.
Professional and patient conduct in a client-facing role.
Excellent written and verbal communication skills.
Strong analytical and independent problem-solving skills.
Ability to prioritize and manage multiple time-sensitive responsibilities.
Willingness and ability to learn quickly.
Must pass pre-employment screens.
Ability to meet the physical demands of the role, including walking, lifting, operating security and loading-dock equipment, climbing and balancing on a ladder, and stooping, kneeling, crouching, and crawling.

Nice To Haves

Industry certifications, such as CCNA, CompTIA A+, or Network+.

Responsibilities

Handle Tier 1 tickets, daily shift walks, routine audits, and remote hands requests.
Follow strict security protocols when processing client access requests, using specific access-control criteria.
Enforce security protocols when required, such as when a client requests equipment removal without prior notification or contrary to contractual obligations.
Follow shipping and receiving procedures to ensure secure transport of materials to and from the facility.
Cover the front desk phone and conduct physical and virtual security checks.
Process and prioritize client and employee technical requests received by phone, email, or in person.
Use the ticketing system to log requests and activities, including special requests and customizations important for future support.

Benefits

Fully paid training, including industry certification training.
Certification costs covered up front; certain harder-to-obtain certifications have completion bonuses.
Shift bonus paid upon completion of initial training.
Paid lunch breaks for associates working 12-hour shifts.
Tuition reimbursement funded 100% by Expedient.
Three weeks of paid time off annually for full-time employees, increasing with tenure.
Birthday off and a health holiday for preventive care.
Parental leave.
Medical, dental, and vision insurance.
Disability and life insurance.
Wellness engagement opportunities.
401(k) with a generous match.
Paid parking.