Entry-Level IT Support Associate Overnight (F)

Expedient•Carmel, IN

20h•$37,000 - $43,000•Onsite

About The Position

Expedient is hiring an entry-level IT Support Associate for its Operations Support Center (OSC) team at the Carmel, Indiana, data center. The role offers hands-on experience and paid training, including industry certifications, across virtualization, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure. Training also covers Expedient’s business and basic support requests, monitoring, and client service. Applicants should be able to demonstrate some IT or technology experience through self-study, technical school, or work experience; any level of experience may be considered. This is an onsite, overnight position with a regular schedule of Sunday through Tuesday and alternating Wednesdays, 7 p.m. to 7 a.m. local time. The role includes a shift premium, overtime opportunities, and fully paid lunch breaks for associates working 12-hour shifts. The hourly rate is based on technical, work, and academic experience; the stated annual pay range is $37,000–$43,000, with an additional $5,000 overnight shift premium. A further bonus is paid upon completion of initial training. Expedient covers certification costs upfront, and some more difficult certifications have completion bonuses. The position is client-facing and includes technical request handling, data center monitoring and security, facility walks, and shipping and receiving procedures. Physical presence in the data center is required because the role supports clients in critical industries. The role requires physical tasks including sitting, walking, lifting, operating security and loading dock equipment, climbing, balancing, and working in tight spaces. Expedient describes its business as providing multi-cloud platforms, hosting and cybersecurity, and data center infrastructure as a service. The company offers ongoing education and continuous innovation, employee training and tuition reimbursement, and benefits for full-time employees including paid time off, parental leave, medical, dental and vision coverage, disability and life insurance, wellness opportunities, and a 401(k) with a match. Some roles have a hybrid work model; this position is onsite.

Requirements

Demonstrated IT or technology experience; acceptable experience may come from self-study, technical school, or work experience.
An associate degree in a technical discipline or technically equivalent work experience.
Previous exposure to or experience in an IT environment.
Previous customer-service work experience.
Professional and patient demeanor in a client-facing role.
Excellent written and verbal communication skills.
Strong analytical and independent problem-solving skills.
Ability to prioritize and manage multiple time-sensitive responsibilities.
Willingness and ability to learn quickly.
Must pass pre-employment screens.
Ability to meet the stated physical demands of the role.
Must be available for the stated overnight schedule and work onsite at the data center.

Nice To Haves

Industry certifications, such as CCNA, CompTIA A+, or Network+.

Responsibilities

Handle Tier 1 tickets, daily shift walks, routine audits, and remote hands requests.
Follow strict security protocols when processing client access requests to the data center.
Enforce security protocols when required, including for equipment removal requests that lack prior notification or violate contractual obligations.
Follow shipping and receiving procedures to ensure materials are transported securely to and from the facility.
Cover the front desk phone and conduct physical and virtual security checks.
Process and prioritize client and employee technical requests received by phone, email, or in person.
Use the ticketing system to log requests and activities, documenting special requests and customizations relevant to future support.
Escort visitors to their equipment and walk the data center perimeter to assess building safety, including checking doors and temperature sensors.
Perform physical tasks such as operating security cages and kiosks, issuing visitor badges, operating loading dock equipment, and accessing hardware or tight spaces as needed.

Benefits

Fully paid training, including industry certification training.
Expedient covers certification costs upfront; certain difficult certifications have completion bonuses.
Shift premium and overtime opportunities.
A bonus paid upon completion of initial training.
Fully paid lunch breaks for associates working 12-hour shifts.
Tuition reimbursement.
Three weeks of paid time off annually, increasing with tenure.
Birthday off and a health holiday for preventive care.
Parental leave.
Medical, dental, and vision insurance.
Disability and life insurance.
Wellness engagement opportunities.
401(k) with a generous match.
Paid parking and other perks (not specified as applicable to this onsite position).