IT Helpdesk - Support Technician (Entry Level)

WearLinq•Rockville, MD

7d•$19 - $22•Hybrid

About The Position

Wearlinq is seeking an organized, hands-on entry-level IT technician to keep employees equipped, secure, and productive. The technician will set up and secure company computers, support employee onboarding and offboarding, manage IT equipment from purchase through return, and provide day-to-day helpdesk support. Training is provided. The role is based in Wearlinq’s Rockville, Maryland office alongside other department teams, with some flexibility to work remotely depending on demonstrated performance and ability to complete work.

Requirements

High school diploma or equivalent.
0–2 years of IT support, help desk, or related experience; internships and lab experience count.
Working knowledge of Windows 10/11.
Basic understanding of computer hardware, networking, and troubleshooting.
Strong attention to detail and organization, especially for inventory and shipping.
Clear, patient communication with non-technical users.
Ability to lift and pack equipment weighing up to 25 lbs.
Respect for confidentiality and willingness to complete HIPAA training.

Nice To Haves

IT coursework, an associate degree, or CompTIA A+.
Basic macOS knowledge.
Experience with Google Workspace administration.
Familiarity with remote management or ticketing tools.
Experience shipping with UPS WorldShip or a similar service.

Responsibilities

Image and configure new PCs and laptops using company standard builds and remote deployment tools.
Install and verify required security tools, including endpoint protection, web filtering, disk encryption, and remote management, before issuing devices.
Apply operating system updates and patches and confirm devices meet company security standards.
Prepare equipment and accounts for new hires and guide them through first login and security setup.
Offboard departing employees by removing account access and arranging device returns.
Request quotes and order IT equipment and accessories according to approved standards.
Receive, tag, and record new equipment.
Maintain an accurate IT inventory, including each device’s serial number, assigned user, location, warranty, and status.
Pack and ship equipment to remote employees using UPS WorldShip, Endicia, or similar processes, and track deliveries.
Retrieve equipment from departing or remote employees by sending return kits and labels and following up until items are received.
Inspect, wipe, and prepare returned devices for reuse, repair, or disposal.
Respond to employee requests by email, phone, and ticket, troubleshooting login, email, printer, Wi-Fi/VPN, and hardware issues.
Manage user accounts and permissions in Google Workspace and the company web portal.
Help employees with company applications, including Rhythmstar, VivaQuant, Cardiologs, and NextGen, and escalate issues as needed.
Perform routine daily checks, including checking the fax server and filing reports to the web portal.
Write simple employee how-to guides and keep IT documentation up to date.