Entry-Level IT Support Associate (B)

Expedient•Carmel, IN

18h•$37,000 - $43,000•Onsite

About The Position

Expedient is hiring an entry-level IT Support Associate to join its Operations Support Center (OSC) team at the Carmel, Indiana data center. The role offers hands-on experience and fully paid training, including opportunities to obtain industry certifications. Training covers Expedient’s technology and business, as well as basic support requests, monitoring, and client service. Technology exposure may include virtualization, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure. This is a client-facing, on-site position in a data center. The regular schedule is Thursday through Saturday, alternating Wednesdays, from 7 a.m. to 7 p.m. local time. The position includes an additional bonus paid upon completion of initial training, and lunch breaks are paid for associates working 12-hour shifts. Pay is hourly, with an advertised annualized range of $37,000–$43,000 depending on market, shift, and the candidate’s technical, work, and academic experience. Applicants should demonstrate some IT or technology experience, which may come from self-study, technical school, or work experience. Expedient covers relevant certification costs up front and offers completion bonuses for certain more difficult certifications. Physical duties include sitting, walking throughout the facility, lifting items and equipment, operating security and loading dock equipment, and maneuvering in tight spaces to access hardware or conduct safety checks. Expedient describes its services as multi-cloud platforms, hosting and cybersecurity, and data center infrastructure as a service (IaaS). The company states that it prioritizes ongoing education and continuous innovation. Full-time employee benefits include paid time off, birthday leave, a health holiday, parental leave, medical, dental, and vision insurance, disability and life insurance, wellness opportunities, and a 401(k) with a match. Tuition reimbursement and paid parking are also mentioned.

Requirements

Some experience with IT or technology, which may come from self-study, technical school, or work experience.
Associate degree in a technical discipline or technically equivalent work experience.
Previous exposure to or experience in an IT environment.
Previous customer-service work experience.
Professional and patient manner in a client-facing role.
Excellent written and verbal communication skills.
Strong analytical and independent problem-solving skills.
Ability to prioritize and manage multiple time-sensitive responsibilities.
Willingness and ability to learn quickly.
Must pass pre-employment screens.
Ability to perform the physical tasks described, including sitting, walking, lifting, operating equipment, climbing and balancing on a ladder, and stooping, kneeling, crouching, or crawling in tight spaces.

Nice To Haves

Industry certifications, such as CCNA, CompTIA A+, or Network+.

Responsibilities

Handle Tier 1 tickets, daily shift walks, routine audits, and remote-hands requests.
Apply security protocols for client access requests using specified access-control criteria.
Enforce security protocols when necessary, including when clients request equipment removal without prior notification or contrary to contractual obligations.
Follow shipping and receiving procedures for secure transport of materials to and from the facility.
Cover the front desk phone and conduct physical and virtual security checks.
Process and prioritize client and employee technical requests received by phone, email, or in person.
Use the ticketing system to log requests and activities, including special requests and customizations important for future support.
Escort visitors to their equipment and walk the facility perimeter to conduct hands-on safety and compliance assessments, including checking doors and temperature sensors.
Check in visitors and perform associated visitor-access duties.
Move, access, and install equipment as required, including conducting safety checks.

Benefits

Fully paid training, including industry certifications.
Certification costs covered up front; certain harder-to-obtain certifications have completion bonuses.
Additional bonus paid upon completion of initial training.
Paid lunch breaks for associates working 12-hour shifts.
Tuition reimbursement.
Three weeks of paid time off annually, increasing with tenure.
Birthday off and a health holiday for preventive care.
Parental leave.
Medical, dental, and vision insurance.
Disability and life insurance.
Wellness engagement opportunities.
401(k) with a generous match.
Paid parking.