Entry-Level IT Support Associate (F)

Expedient•Pittsburgh, PA

1d•$37,000 - $41,000•Onsite

About The Position

Expedient is hiring an entry-level IT Support Associate for its Operations Support Center team at the Pittsburgh, Pennsylvania data center. The role provides hands-on experience and paid training, including opportunities to obtain industry certifications. Training covers Expedient’s technology and business, basic support requests, monitoring, and client service, with exposure to virtualization, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure. The position is client-facing and requires an onsite presence in the data center. The regular schedule is Sunday through Tuesday, plus alternating Wednesdays, from 7 a.m. to 7 p.m. local time. The role includes a shift-related bonus upon completion of initial training, and lunch breaks are paid for associates working 12-hour shifts. Pay is $37,000–$41,000 per year, paid hourly, and may vary with market and shift. Sponsorship is not provided.

Requirements

Show some experience with IT and technology; acceptable experience may come from self-study, technical school, or work experience.
Have a strong passion for a career in IT and/or technology and evidence of IT experience.
Have an associate degree in a technical discipline or equivalent technical work experience.
Have previous exposure to or experience in an IT environment.
Have previous customer-service work experience.
Maintain professionalism and patience in a client-facing role.
Have excellent written and verbal communication skills.
Have strong analytical and independent problem-solving skills.
Be able to prioritize and manage multiple time-sensitive responsibilities.
Be willing and able to learn quickly.
Pass pre-employment screens.
Meet the physical demands of the role, including sitting, walking, lifting, operating security and loading-dock equipment, climbing and balancing on a ladder, and stooping, kneeling, crouching, and crawling.

Nice To Haves

Industry certifications, such as CCNA, CompTIA A+, or Network+.

Responsibilities

Handle Tier 1 tickets, daily shift walks, routine audits, and remote hands requests.
Follow security protocols when allowing client access to the data center, applying specific access-control criteria.
Enforce security protocols when required, such as when a client requests equipment removal without prior notification or contrary to contractual obligations.
Follow shipping and receiving procedures to ensure secure transport of materials to and from the facility.
Cover the front desk phone and conduct physical and virtual security checks.
Process and prioritize client and employee technical requests received by phone, email, or in person.
Use the ticketing system to log requests and activities, including special requests and customizations important for future support.

Benefits

Fully paid job training, including industry certification training.
Certification costs covered up front; certain more difficult certifications have completion bonuses.
Training and tuition reimbursement programs funded by Expedient.
Three weeks of paid time off annually, increasing with tenure.
Birthday off and a health holiday for preventive care.
Parental leave.
Medical, dental, and vision insurance.
Disability and life insurance.
Wellness engagement opportunities.
401(k) with a generous match.
Paid parking and other perks.
Paid lunch breaks for associates working 12-hour shifts.
Additional bonus paid upon completion of initial training.