Entry-Level IT Support Associate Overnight (F)

Expedient•Carmel, IN

2d•Onsite

About The Position

Expedient is hiring an entry-level IT Support Associate to join the Operations Support Center (OSC) team at its Carmel, Indiana data center. The role offers hands-on experience and fully paid training, including opportunities to obtain industry certifications. Training covers Expedient’s technology and business, as well as basic support requests, monitoring, and client service. The position provides exposure to virtualization, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure. This is an on-site, client-facing role on an overnight schedule: Sunday through Tuesday and alternating Wednesdays, 7 p.m. to 7 a.m. local time. The position includes a shift premium, overtime opportunities, and paid lunch breaks for 12-hour shifts. The stated annual pay range is $37,000–$43,000, paid hourly, with pay varying by experience, market, and shift. A $5,000 overnight shift premium is also offered. Applicants should have some IT or technology experience, which may come from self-study, technical school, or work experience. Expedient provides upfront support for relevant technical certifications. The role requires a physical presence in the data center because it supports clients in critical industries.

Requirements

Show some experience with IT and technology; acceptable experience may include self-study, technical school, or work experience.
Have an associate degree in a technical discipline or technically equivalent work experience.
Have previous exposure to or experience in an IT environment.
Have previous customer-service work experience.
Be professional and patient in a client-facing role.
Have excellent written and verbal communication skills.
Have strong analytical and independent problem-solving skills.
Be able to prioritize and manage multiple time-sensitive responsibilities.
Be willing and able to learn quickly.
Pass pre-employment screens.
Be able to perform the described physical tasks, including walking, lifting, operating security and loading dock equipment, climbing and balancing on a ladder, and stooping, kneeling, crouching, and crawling.

Nice To Haves

Industry certifications, such as CCNA, CompTIA A+, or Network+.

Responsibilities

Handle Tier 1 tickets, daily shift walks, routine audits, and remote-hands requests.
Follow strict security protocols when processing client access requests in the data center.
Enforce security protocols when required, including for equipment removal requests that lack prior notification or do not meet contractual obligations.
Follow shipping and receiving procedures to ensure secure transport of materials to and from the facility.
Cover the front desk phone and conduct physical and virtual security checks.
Process and prioritize client and employee technical requests received by phone, email, or in person.
Log requests and activities in the ticketing system, including documentation of special requests and customizations relevant to future support.

Benefits

Fully paid training, including industry certification training.
Relevant certification costs covered upfront; certain more difficult certifications have completion bonuses.
Additional overnight shift premium of $5,000.
Overtime opportunities.
Paid lunch breaks for IT Support Associates working 12-hour shifts.
For full-time employees: three weeks of paid time off annually, increasing with tenure.
Birthday off and a health holiday for preventive care.
Parental leave.
Medical, dental, and vision insurance.
Disability and life insurance.
Wellness engagement opportunities.
401(k) with a generous match.
Tuition reimbursement.
Paid parking.