Entry-Level IT Support Associate (F)

Expedient•Pittsburgh, PA

4d•Onsite

About The Position

Expedient is hiring an entry-level IT Support Associate for its Operations Support Center (OSC) team at the Pittsburgh, Pennsylvania data center. This client-facing role offers hands-on experience with technical platforms including virtualization, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure. Training covers Expedient's technology and business, basic support requests, monitoring, and client service. Fully paid training includes opportunities to obtain industry certifications, with certification costs covered up front and bonuses available for completing certain more difficult certifications. The position follows a regular schedule of Sunday through Tuesday and alternating Wednesdays, from 7 a.m. to 7 p.m. local time. It includes an additional bonus paid upon completion of initial training, and lunch breaks are paid for associates working 12-hour shifts. The stated pay range is $37,000–$41,000 per year, paid hourly, and may vary based on market, shift, and the candidate's technical, work, and academic experience. This is an essential, on-site role at the data center because Expedient supports clients in critical industries. The position involves responding to Tier 1 support requests and helping maintain client service, facility security, and operational procedures. Applicants should demonstrate some experience with IT or technology; acceptable experience may come from self-study, technical school, or work experience. Expedient does not provide sponsorship and does not work with third-party recruiting or staffing firms.

Requirements

Demonstrated experience with IT or technology; this may include self-study, technical school, or work experience.
An associate degree in a technical discipline or technically equivalent work experience.
Previous exposure to or experience in an IT environment.
Previous customer-service work experience.
Professional and patient manner in a client-facing role.
Excellent written and verbal communication skills.
Strong analytical and independent problem-solving skills.
Ability to prioritize and manage multiple time-sensitive responsibilities.
Willingness and ability to learn quickly.
Must pass pre-employment screens.

Nice To Haves

Industry certifications, such as CCNA, CompTIA A+, or Network+.

Responsibilities

Handle Tier 1 tickets, daily shift walks, routine audits, and remote-hands requests.
Follow strict security protocols when processing client access requests inside the data center, using established access-control criteria.
Enforce security protocols when necessary, including when clients request to remove equipment without prior notification or contrary to contractual obligations.
Follow shipping and receiving procedures to ensure secure transport of materials to and from the facility.
Cover the front desk phone and conduct physical and virtual security checks.
Process and prioritize client and employee technical requests received by phone, email, or in person.
Use the ticketing system to log requests and activities, including special requests and customizations important for future support.

Benefits

Fully paid on-the-job training, including industry certification training.
Certification costs covered up front; bonuses are available for completing certain higher-difficulty certifications.
Additional bonus paid upon completion of initial training.
Paid lunch breaks for associates working 12-hour shifts.
Tuition reimbursement and employee-funded professional development programs.
Three weeks of paid time off annually, increasing with tenure.
Birthday off and a health holiday for preventive care.
Parental leave.
Medical, dental, and vision insurance.
Disability and life insurance.
Wellness engagement opportunities.
401(k) with a generous company match.
Paid parking and other perks.