IT Support Technician

HR PATH • Dallas, TX

4d

About The Position

As an IT Support Technician, you will work with HR Path Group’s dedicated IT helpdesk to provide assistance, support, and operational readiness for the Group’s systems. The role supports users in Canada and internationally, including the USA and Europe. Occasional travel is required once every three months.

Requirements

• At least one prior experience in a similar role.
• Strong interest in systems and applications.
• Familiarity with Apple and Mac environments.
• Analytical and synthesis skills.
• Autonomy and versatility.
• Network knowledge.
• Communication and organizational skills, and team spirit.
• Ability to work in an international environment.

Nice To Haves

• Understanding French is a strong asset.

Responsibilities

• Ensure operational readiness of user environments.
• Manage onboarding and offboarding, including PC preparation, delivery, and stock management.
• Ensure operating systems are functioning properly.
• Diagnose hardware and software malfunctions.
• Provide technical assistance and training to users.
• Manage incidents and user requests in Canada and internationally, including the USA and Europe.
• Write technical documentation for users.
• Travel occasionally, approximately once every three months.

Benefits

• Stimulating work environment within an entrepreneurial and international culture.
• Transversal approach to activities that encourages teamwork and excellence.
• Opportunities for horizontal, vertical, and international advancement.
• Annual salary increases on the anniversary date to reward performance.
• Training opportunities, including an internal university and certifications.
• Good work-life balance and telecommuting possibilities.
• Quarterly team activities and an annual international seminar.
• Supportive team that helps employees grow their skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed