IT Support Technician (6-Month Contract)

STACK IT Recruitment • Toronto, ON

15h • CA$25 - CA$35 • Onsite

About The Position

We’re hiring a Level 1/1.5 IT Support Technician for a 6-month onsite contract to support a growing organization during a workstation modernization and deployment project. You’ll work closely with the internal IT team to provide front-line, people-focused support, ensuring users are set up correctly, comfortable with their new devices, and able to work productively. This role is a newly created position.

Requirements

• 1–2 years of IT support experience, ideally in a helpdesk, desktop support, or onsite support role
• Hands-on experience supporting: Windows 10/11 in a business environment, Microsoft Office 365 applications, Basic familiarity with Active Directory (user accounts, domain-joined devices)
• Strong customer service and communication skills
• Ability to document technical information clearly and accurately
• Organized, dependable, and comfortable working independently on assigned tasks

Nice To Haves

• Exposure to project-based IT work or deployments
• Experience using ticketing systems
• Entry-level certifications (e.g., CompTIA A+)

Responsibilities

• Provide Level 1–1.5 onsite IT support during a workstation deployment and migration project
• Support users through scheduled 1:1 setup sessions, either at their desk or on their assigned device
• Assist with Windows 11 workstation preparation, including: Renaming computers, Joining devices to the domain, Installing required software and applications
• Support Microsoft 365 and Active Directory tasks, including basic user setup and troubleshooting
• Install base applications and tools needed for users to work locally or through virtual desktop environments
• Assist with documentation of workstation configurations and asset tracking
• Log work, updates, and resolutions accurately in the ticketing system
• Escalate unresolved or complex issues to senior IT staff as required
• Provide friendly, professional support to users transitioning to new systems and workflows

Benefits

• This role offers hands-on project experience and skill-building opportunities in a supportive environment with clear scope, no on-call, and no after-hours work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed