IT Support Technician

JUSTUS PROPERTY MANAGEMENT•Whitestown, IN

17d•Hybrid

About The Position

Justus Property Management, Inc. is seeking an experienced, dependable Contract IT Support Technician to provide as-needed break/fix technical support for its corporate office and approximately 175 property locations throughout Indiana, Ohio, and Kentucky, supporting approximately 200 Google Workspace accounts. This is an independent-contractor, hourly opportunity with no guaranteed weekly hours, rather than a traditional full-time IT role. Work includes remote troubleshooting and support, scheduled on-site service calls, urgent technical issues, equipment installation and replacement, hardware purchasing and deployment, asset management, new property or workstation setup, Google Workspace administration, and general technology troubleshooting and repair. The position is hybrid remote and requires travel to company locations when on-site assistance is needed, as well as occasional visits to the corporate office in Whitestown, Indiana. Support is provided by phone, email, remote-access tools, and other electronic communication. The contractor must maintain a reliable internet connection and appropriate workspace, communicate availability, and provide reasonable response times when service is requested. Travel frequency depends on location needs; mileage reimbursement, travel time, and other arrangements will be established in the contractor agreement. Compensation is based on experience and an agreed hourly or service-call rate, with travel time, mileage reimbursement, minimum service-call charges, after-hours rates, and other expenses addressed in the agreement. The technician will support Google Workspace users and administration, diagnose computer, software, printer, scanner, network, and connectivity issues, and configure and deploy hardware and approved applications. The role also evaluates and orders approved equipment, coordinates purchases and repairs, maintains hardware inventory and location-level asset records, documents equipment movements and retirement, and helps plan replacements. The contractor must protect company, employee, resident, and other sensitive information. Physical tasks may include lifting and carrying technology equipment, working under desks or in equipment areas, and connecting or disconnecting cables and devices.

Requirements

Previous professional IT support experience.
Demonstrated experience administering and supporting Google Workspace in a business environment.
Experience with the Google Admin console, including user administration, security settings, account access, and troubleshooting.
Experience supporting a multi-user organization; multi-location experience is preferred.
Experience evaluating, purchasing, configuring, and deploying business computer hardware and related technology.
Strong troubleshooting skills with Windows-based computers and common office technology.
Experience troubleshooting printers, scanners, Wi-Fi, network connectivity, and peripheral devices.
Working knowledge of networking, including routers, switches, Wi-Fi, IP connectivity, and internet troubleshooting.
Ability to diagnose technical problems independently and determine appropriate solutions.
Strong customer service and communication skills, including the ability to explain technical issues to non-technical employees clearly and professionally.
Dependable, responsive, organized, and capable of working independently in a remote environment.
Understanding of data security, account security, confidentiality, and appropriate access controls.
Reliable internet connection and an appropriate workspace for remote support.
Willingness and ability to travel to company locations throughout Indiana, Ohio, and Kentucky when on-site assistance is needed.
Valid driver's license, reliable transportation, and appropriate automobile insurance.
Ability to determine when issues can be resolved remotely and when an on-site visit is necessary.
Ability to communicate availability and provide reasonable response times when service is requested.

Nice To Haves

Experience with IT asset management, hardware inventory, or equipment tracking.

Responsibilities

Provide technical support for approximately 175 company and property locations, including on-site support when required.
Provide technical and account support for approximately 200 Google Workspace accounts.
Administer and troubleshoot Google Workspace, including Gmail, Google Drive, Google Calendar, user accounts, security settings, and related applications.
Assist with Google Workspace user setup, account changes, password and login issues, account recovery, and access issues.
Assist with Google Workspace security administration, including multi-factor/2-Step Verification and account security issues.
Assist with onboarding and offboarding by establishing, modifying, suspending, or securing technology access as directed.
Diagnose and resolve computer, hardware, software, printer, scanner, internet, network, and connectivity issues.
Troubleshoot desktops, laptops, monitors, docking stations, printers, scanners, and other office technology.
Troubleshoot Wi-Fi, routers, switches, network connections, and internet connectivity.
Set up, configure, replace, and troubleshoot computers and related equipment.
Evaluate hardware needs and recommend appropriate computers, monitors, printers, networking equipment, peripherals, and other technology.
Order approved computer hardware, equipment, and technology supplies for company and property locations.
Coordinate hardware purchases, replacements, warranties, repairs, and equipment delivery.
Maintain an accurate hardware inventory and asset-tracking system for company technology equipment.
Track computers, monitors, printers, networking equipment, and other applicable technology assets by location.
Maintain asset information such as equipment type, make/model, serial number, purchase date, assigned location, warranty information, and replacement or disposal status.
Document equipment transfers and maintain records when equipment is reassigned, replaced, returned, or removed from service.
Assist management in identifying aging or obsolete equipment and planning future hardware replacements.
Document retired equipment and ensure company data is securely removed before disposal or recycling.
Install and configure approved software and business applications.
Troubleshoot browser, login, password, email, and user-access issues.
Diagnose equipment failures and determine whether equipment should be repaired or replaced.
Coordinate with internet service providers, software vendors, hardware vendors, and other third-party providers when necessary.
Assist with new property, office, workstation, and technology setups.
Document service requests, work performed, time spent, equipment serviced, and recommended follow-up.
Communicate technical issues and solutions clearly to employees and management.
Maintain confidentiality and protect company, employee, resident, and other sensitive information when accessing company systems or equipment.
Perform other technology-related troubleshooting and support as requested.
Provide remote troubleshooting and support, scheduled on-site service calls, urgent technical support, equipment installation and replacement, hardware purchasing and deployment, inventory and asset management, Google Workspace administration, and general technology troubleshooting and repair.
Communicate availability and provide reasonable response times when service is requested.