IT Support Technician
Behavioral Health Services North Inc•Town of Queensbury, NY
•Onsite
About The Position
BHSN, a growing organization providing whole-person care, is seeking passionate individuals to join their expanding team as an IT Support Technician. This role is the frontline of technology support, providing Tier 1 support, troubleshooting technical issues, and ensuring the smooth operation of PCs, VOIP systems, mobile/desktop apps, printers, and more. The technician will support business and clinical applications, offer user training, and contribute to IT efficiency through innovation and responsive service.
Requirements
- High school diploma or GED required
- Technical/vocational training in Information Technology or related field required
- 1-2 years of client-facing help desk/IT support experience
- Strong troubleshooting skills and ability to explain tech solutions clearly to end users
- Excellent communication, time management, and organizational skills
- Problem-solving mindset with a passion for lifelong learning
- Valid NYS driver’s license and reliable transportation required
Nice To Haves
- Associate's degree or higher in IT/Computer Science preferred
- Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred
- Experience with Office 365, Active Directory, networking, and RMM tools a plus
Responsibilities
- Provide Tier 1 helpdesk support via phone, email, and ticketing system
- Support PC setups, printer troubleshooting, and VOIP telecommunication systems
- Respond to user inquiries and resolve hardware/software issues
- Train end-users individually or in groups on software and hardware use
- Maintain and update software systems, databases, and reports
- Monitor system performance and complete routine maintenance tasks
- Support remote troubleshooting and escalate unresolved issues
- Assist in IT asset inventory and management
- Create and manage accounts in Active Directory and Microsoft 365
- Develop and maintain documentation and training materials
- Contribute to enterprise-wide projects and quality improvement efforts
- Create reports using Crystal Reports as needed
- Participate in on-call rotation and occasional off-hours work for system maintenance
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
