IT Support Technician Level 3 - Onsite

Insitu Inc•Bingen, WA

1d•$26 - $35•Onsite

About The Position

Insitu, a subsidiary of Boeing, has pioneered the design, manufacturing and operation of high-performance Uncrewed Aircraft Systems (UAS) with superior payload capabilities. Insitu’s world-class manufacturing facilities are located in Bingen, WA and deliver the highest quality products on time. We are on a mission to be the world’s most trusted partner; developing and integrating world-class solutions that support customer success in the most challenging environments. Discover a career in Aviation where you are a part of the UAS future while working in a supportive environment focused on Pioneering, Performing, Caring and Unity. As a Support Technician you will be responsible for troubleshooting, services, and repairs for a wide variety of computer hardware, software, and AV equipment. Provide IT support to customers, responds to service requests, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Maintains support logs and issues tracking, provides instructions to user on a wide variety of applications and equipment. Must be technically capable and a self-starter with strong organizational and customer service skills.

Requirements

Associate degree in a related discipline and 3 years of related experience.
Proven experience with Insitu systems.
Advanced understanding of computers, networks and software
Experience using MS Office applications: Word, Excel, Outlook, TEAMS
Ability to lift 35 lbs.

Nice To Haves

Customer service mentality
Strong organizational and time management skills
Excellent verbal and written communication skills
Strong interpersonal skills
Reliable
High attention to detail
Ability and willingness to work in a collaborative team environment
Ability and willingness to quickly learn new technology and software

Responsibilities

Initial system configuration of computers, peripheral equipment, and software
Develops standard guidelines to be used for self-help and/or responding to customer requests
Respond to tickets in accordance with established guidelines
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Elevates and coordinates out of scope technical issues
Assesses needs and recommends hardware or software to meet end user needs
Enters purchase requisitions as necessary