Onsite Entry Level IT Support Technician
About The Position
This is a full-time, dedicated onsite IT support position located at one of our clients in Immokalee, Florida. We strongly prefer candidates who live in Immokalee, Ave Maria, or the immediate surrounding area. This is not a remote position. You will need reliable transportation to and from site. This person would be the first point of contact for common technology issues. The position is intended for someone who can handle routine support independently, gather the right information, and work with TeamLogic when an issue requires additional access or more advanced technical expertise. This is not a systems administrator or engineering position. We are looking for someone with a solid technical foundation, strong customer service skills, and the ability to follow an issue through to completion.
Requirements
- Previous experience providing basic IT or help desk support
- Working knowledge of Windows computers and Microsoft 365
- Familiarity with common office equipment and basic networking
- Ability to follow technical instructions and established procedures
- Strong written and verbal communication skills
- Good organizational and time-management skills
- Ability to document work clearly and accurately
- Comfortable asking questions and escalating when appropriate
- Able to work independently while also collaborating with TeamLogic
- Patient, approachable, and comfortable working directly with employees who may not be technical.
- Natural ability to troubleshoot, remain calm when someone is frustrated, and take ownership of an issue instead of immediately passing it to someone else.
- Know when an issue is outside their level of access or experience.
- Make a reasonable effort, document what they have done, and bring TeamLogic in with enough information for us to assist efficiently.
Nice To Haves
- Candidates who live in Immokalee, Ave Maria, or the immediate surrounding area.
Responsibilities
- Respond to employees who need technical assistance.
- Troubleshoot common computer, application, login, email, printer, monitor, and connectivity issues.
- Assist with new computer setups and employee onboarding.
- Help with employee offboarding, equipment collection, and account-related requests.
- Install approved software, peripherals, and replacement equipment.
- Perform basic hardware troubleshooting and coordinate repairs or replacements.
- Keep track of assigned equipment and report inventory changes.
- Gather screenshots, error messages, device names, and other relevant information before escalating an issue.
- Serve as TeamLogic’s onsite point of contact when physical access to a device or network equipment is needed.
- Follow troubleshooting instructions provided by TeamLogic and report the results clearly.
- Keep users informed of progress and make sure issues are fully resolved before considering them complete.
- Document the issue, the steps taken, and the final resolution.
Benefits
- Opportunity for advancement
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
