Level 2 Onsite IT Support Engineer

MAINI LLC • Dyersville, IA

1d • Onsite

About The Position

We are seeking a skilled Level 2 Onsite IT Support Engineer to provide hands-on technical support, endpoint management, and infrastructure troubleshooting at a client location. The role serves as an onsite technical resource, resolving escalated IT incidents and supporting seamless day-to-day operations.

Requirements

• 3–5 years of relevant IT support and desktop troubleshooting experience.
• Strong hands-on proficiency with Windows desktop environments, M365, and Active Directory.
• Familiarity with cloud-based endpoint management and deployment tools, including Microsoft Intune.
• Excellent communication, customer service, and problem-solving skills.
• Ability to successfully clear a background check and drug screening.

Responsibilities

• Provide end-user support for desktop and laptop hardware, operating systems, and core business applications.
• Troubleshoot and manage Microsoft 365 (M365) and Active Directory user accounts, permissions, and group policies.
• Administer and manage endpoint devices using Microsoft Intune.
• Diagnose and resolve network connectivity issues, including DNS, DHCP, and IP addressing.
• Handle escalated Level 2 IT support tickets, ensuring timely resolution and adherence to SLAs.
• Maintain accurate documentation of troubleshooting steps, hardware assets, and ticket resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed