Level 1 & Level 2 Onsite IT Support Engineer

MAINI LLC • West Palm Beach, FL

1d • Onsite

About The Position

We are seeking a reliable Level 1 & Level 2 Onsite IT Support Engineer to handle everyday desktop support, coordinate external vendor escalations, and manage on-site technical hardware issues in West Palm Beach, Florida. The engineer will serve as the primary on-site technical representative, helping ensure smooth operations and rapid incident resolution.

Requirements

• Hands-on experience in corporate desktop support in Level 1 or Level 2 environments.
• Proficiency with ticketing systems and standard remote and onsite troubleshooting methodologies.
• Experience coordinating with third-party service providers and vendors.
• Ability to use basic hand tools for onsite hardware setups.
• Strong communication skills and detail-oriented record-keeping habits.

Responsibilities

• Provide Level 1 and Level 2 desktop support, diagnosing and resolving hardware, software, and peripheral issues.
• Coordinate with third-party vendors to troubleshoot and resolve complex AV-related and specialized equipment issues.
• Provide timely status updates to stakeholders about incident progress and resolution.
• Maintain accurate, up-to-date ticket records and operational logs for reported incidents.
• Use basic hand tools for hardware installations, swaps, and physical workstation maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed