IT Support Technician Level 3 - Hybrid
About The Position
Insitu has an immediate need for an IT Support Technician to support our team. This role's responsibilities will include troubleshooting, servicing, and repairing a wide variety of computer hardware, software, and AV equipment. The technician will provide IT support to customers, respond to service requests, find fixes, workarounds, and final solutions by troubleshooting issues while providing exemplary customer service. This role also involves maintaining support logs and issues tracking, and providing instructions to users on a wide variety of applications and equipment. The ideal candidate must be technically capable and a self-starter with strong organizational and customer service skills.
Requirements
- Associate degree in a related discipline and 3 years of related experience.
- Proven experience with Insitu systems.
- Customer service mentality
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Reliable
- Advanced understanding of computers, networks and software
- Experience using MS Office applications: Word, Excel, Outlook, TEAMS
- High attention to detail
- Ability and willingness to work in a collaborative team environment
- Ability and willingness to quickly learn new technology and software
- Ability to lift 35 lbs.
Responsibilities
- Troubleshoots, services, and repairs a wide variety computer hardware, software, and AV equipment.
- Provides IT support to customers, responds to service requests, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service.
- Maintains support logs and issues tracking, provides instructions to user on a wide variety of applications and equipment.
- Initial system configuration of computers, peripheral equipment, and software
- Develops standard guidelines to be used for self-help and/or responding to customer requests
- Respond to tickets in accordance with established guidelines
- Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
- Respond in timely manner to requests and issues
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
- Elevates and coordinates out of scope technical issues
- Assesses needs and recommends hardware or software to meet end user needs
- Enters purchase requisitions as necessary
Benefits
- competitive base pay
- variable compensation opportunities
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
