Associate IT Onsite Support
University of Arkansas•Little Rock, AR
•Onsite
About The Position
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only). This position participates in a group 24 hours a day 7 days a week, 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.
Requirements
- Associate Degree in Information Technology or a related field of study - OR - High School diploma plus 2 years of experience in IT support functions or IT technical-related experience.
- Required to be on-call and to respond immediately to trouble calls outside of general work hours.
- Work may occasionally require more than eight hours per day.
- Proof of legal authority to work in the United States on the first day of employment.
Nice To Haves
- Bachelor's Degree in Information Technology or related field of study.
- Customer service experience.
- Certifications: A+, Network+, MCP, CCNA
- Rotating weekend and holiday coverage.
Responsibilities
- Install, program, and commission electronic control systems, which may include door access control, CCTV, intrusion detection, communication, structured cabling, cable management, electronic locks, Wi-Fi locks, network switches, point sensors, signaling devices, and associated hardware.
- Troubleshoot and repair problems with equipment, software, or configuration and return systems to full functionality.
- Provide end-user support and assistance with badge access, video surveillance, electronic control systems, and other network system components.
- Documents work in progress and solutions to trouble calls using call tracking software.
- Provides the manager with daily status reports of ongoing projects.
- Performs other duties as assigned.
Benefits
- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
