IT Onsite Support

TEKsystems • Baltimore, MD

3d • $20 - $26 • Onsite

About The Position

Our client is looking to hire a Desktop technician to work onsite in Baltimore, MD. This person will assist with the migration, deployment, and ongoing support of laboratory instruments, workstations, and end-user computing environments. This role will provide hands-on technical support for critical business and lab operations while ensuring system reliability, compliance, and user productivity.

Requirements

• Strong hands-on experience supporting HP and Dell desktops, laptops, workstations, and peripheral devices
• Experience administering and supporting hybrid Active Directory and Microsoft Entra ID environments
• Microsoft 365 administration, including user account management, Teams, SharePoint, Exchange, and related collaboration tools
• Experience with laptop imaging, deployment, and lifecycle management
• Asset inventory management, hardware tracking, and documentation of IT equipment
• Ability to create and maintain technical documentation, standard operating procedures, and user guides
• Strong troubleshooting skills across hardware, software, operating systems, network connectivity, printers, mobile devices, and enterprise applications

Nice To Haves

• Familiarity with ManageEngine Endpoint Central preferred

Responsibilities

• Assist with the migration, deployment, and ongoing support of laboratory instruments, workstations, and end-user computing environments.
• Provide hands-on technical support for critical business and lab operations.
• Ensure system reliability, compliance, and user productivity.
• Administer and support hybrid Active Directory and Microsoft Entra ID environments.
• Manage Microsoft 365, including user accounts, Teams, SharePoint, Exchange, and collaboration tools.
• Perform laptop imaging, deployment, and lifecycle management.
• Manage asset inventory, hardware tracking, and documentation of IT equipment.
• Create and maintain technical documentation, standard operating procedures, and user guides.
• Troubleshoot hardware, software, operating systems, network connectivity, printers, mobile devices, and enterprise applications.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed