Onsite IT Support
About The Position
MatX's mission is to make the world’s best AI models run as efficiently as allowed by physics, bringing the world years ahead in AI quality and availability. MatX is seeking an organized, self-starting Help Desk / Desktop Support Technician. You'll be the first point of contact for IT support for a hundred-plus users, help maintain their fleet of MacBook, ChromeOS, and Linux devices, provision new user accounts, and keep our office technical infrastructure running. This role is based in our Mountain View, CA office and requires at least three days per week on site. You'll report to the IT team.
Requirements
- 2–4 years of experience in IT support, help desk, or a similar role, ideally at a startup or other fast-paced environment
- Know Google Workspace administration, GitHub, and Linux, and have basic networking and security knowledge
- Highly organized, detail-oriented, and write and communicate clearly
- Learn new tools quickly, act first and course-correct, and stay effective when priorities shift
- Handle sensitive and confidential information with discretion
- Based in, or willing to relocate to, the San Francisco Bay Area and can work on site in Mountain View three days per week
Nice To Haves
- Experience with an MDM platform for macOS and ChromeOS
- Scripting or infrastructure-as-code experience with Bash, Python, and/or Terraform
- Familiarity with Google Cloud IAM and group-based access management
- Genuine interest in AI infrastructure and what MatX is building
Responsibilities
- Serve as the first point of contact for Help Desk issues, triaging and resolving or escalating them
- Provision laptops and user accounts for new employees, and deprovision them for departures
- Assist with procurement and deployment of hardware, including MacBook, ChromeOS, and Linux devices
- Help keep the device fleet up to date, enrolled in mobile device management (MDM), and compliant with our security baseline
- Assist with corporate mobile device and BYOD (bring-your-own-device) enrollment
- Maintain conference room audio/video equipment and office networking
- Track action items and projects to completion, coordinating with other teams and updating documentation as needed
Benefits
- 4 weeks PTO (accrued)
- 12 company Holidays
- up to 3 weeks remote work
- Company-subsidized Medical (Kaiser or Anthem) for employees & dependents
- Guardian Dental and Vision insurances for employee & dependents
- life insurance (employee only)
- HSA and FSA offerings via Lively
- Roth IRA or 401K (or both) retirement plans with up to 5% company contribution to 401K
- 100% company-paid life insurance (up to $300K)
- long-term disability insurances
- $1500 Professional Development Budget (per year)
- Onsite team lunch & dinner Monday - Friday
- Company Uber account for commute or reimbursement for train rides
- $50/mo to use on the perk you value most
- $35/mo for cellular reimbursement
- $40/mo for wifi reimbursement
- Up to $1000 in office setup purchases via Amazon business account
- 100% paid mental health benefit via SpringHealth and Guardian EAP
- Up to 12 weeks paid parental leave regardless of path to parenthood
- 10 weeks pregnancy disability leave
- flexible return-to-work hours
- Benepass reproductive health & parental benefit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
