IT Support Specialist-Onsite OKC, OK

APMEX•Oklahoma City, OK

1d•$52,000 - $64,000•Onsite

About The Position

The IT Support Specialist II is the primary end-user support contact for the company and owns the endpoint and workspace layer of I.T. Operations across all facilities. Acts as the main I.T. contact, assisting users via voice, chat, email, and ticket systems. Resolves hardware, software, access, and peripheral issues; images, deploys, and retires end-user devices; builds out and relocates work stations across HQ, HQ2, and Broadway; and administers the badge, key-fob, and print/label systems the business depends on daily. This is a high-volume, hands-on, on-site role carrying one of the department’s largest end-user ticket loads along with the physical and logistical work that keeps a distributed retail and fulfillment operation running. Strong problem-solving abilities, disciplined ticket documentation, and a willingness to quickly learn new technologies are required. Server, network, and platform work is escalated to the Systems Administration team rather than owned by this role.

Requirements

Two or more years in a help desk, desktop support, or I.T. support role is required.
Windows Desktop OS
Desktop Hardware
Entra/Intune
Microsoft 365 and Exchange administration
Active Directory
Mobile Device Mgmt.
Anti-virus Support and Management
Printer, Scanner and Thermal Label Printer Support (Zebra/Dymo)
Asset Tracking
Jira Service Management or comparable ticketing platform
IP Phone Mgmt
Valid driver’s license required for local travel between company facilities.

Nice To Haves

Associate’s degree or completed technical coursework in information technology or a related field preferred.
Equivalent hands-on experience accepted in place of formal education.
A+ (preferred)
Microsoft 365 Certified: Fundamentals or Modern Desktop Administrator Associate (preferred)
Net + (a plus)
MCP (a plus)

Responsibilities

Serve as the single point of contact for help desk intake; triage, own, and resolve front-line tickets across all departments and sites.
Troubleshoot Windows desktop and laptop hardware, operating systems, business applications, and peripherals.
Image, configure, deploy, and retire desktops, laptops, and mobile devices using Microsoft Intune/Entra and the company’s standard build.
Manage Windows desktops, users, computers, and mobile devices.
Handle user and device management in Active Directory, Office 365/Entra, Exchange, and anti-malware, within the scope delegated by the Systems Administration team.
Perform scheduled system, firmware, and application updates for users.
Execute onboarding provisioning and termination deprovisioning to the documented checklist, on the effective date.
Build, ship, and recover work-from-home kits, and maintain kit component inventory.
Build out, move, and decommission work stations across HQ, HQ2, and Broadway, including receiving, distribution center, coding, and scrap-metal stations.
Support and standardize the printer, scanner, and label-printer fleet (Zebra and Dymo), including the shipping and receiving label systems.
Maintain the I.T. asset register and manage support consumables: toner, label stock, cabling, docks, and peripherals.
Maintain and publish facility and station notifications, including new-hire, termination, and station-change communications.
Maintain assigned work areas and the help desk footprint to the company’s 5S standard.
Maintain system documentation and user manuals, and support the implementation and testing of new systems.
Collaborate with other departments.
Escalate server, network, security platform, and application issues to the Systems Administration team with reproduction steps and diagnostics attached.
Research and advocate new technologies.
Provide assistance to I.T. Operations as needed, including scheduled after-hours or weekend work for station cutovers and facility projects.