IT Support Technician - Level 2
About The Position
Dream Motor Group is a fast-growing, multi-location automotive dealership group with a presence across Alabama, Florida, Tennessee, and beyond. Our Birmingham-area locations include our Irondale and Hoover dealerships. We're looking for an experienced Level 2 IT Support Technician to join our Birmingham-area IT team. In this role, you'll handle escalated technical support, assist with IT infrastructure and project work, and serve as a key resource for our dealership staff across multiple locations. You'll work closely with the rest of our IT team to keep our systems running.
Requirements
- Proficiency with Windows OS, Microsoft 365, and Active Directory / Azure AD
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, switching)
- CompTIA A+, Network+, or equivalent preferred
- Experience supporting users in a multi-site or high-volume environment
- Strong interpersonal and communication skills, both written and verbal - you'll interact with non-technical staff regularly
- Maintain a high level of professional personal appearance, grooming, and conduct
- Ability to lift and install up to 50 lbs of equipment
- Valid driver's license - required
- Ability to travel between Birmingham-area locations
- 2+ years of hands-on IT support experience
Nice To Haves
- Experience with enterprise networking platforms
- Familiarity with MDM solutions (e.g., Mosyle, Intune)
- Exposure to automotive DMS platforms (CDK, Reynolds & Reynolds, Tekion, etc.)
- Experience in a dealership, retail, or service-industry IT environment
Responsibilities
- Provide Level 2 front-line technical support across Birmingham-area locations
- Troubleshoot and resolve complex problems related to hardware, software, networking, and business applications
- Deploy, configure, and manage endpoint devices including desktops, laptops, tablets, and printers
- Support network infrastructure including managed switches, wireless access points, VLANs, and firewalls
- Administer user accounts and devices via Active Directory, Microsoft 365, and MDM platforms
- Assist with IT projects such as equipment rollouts, system migrations, and new location setups
- Support dealership management systems and automotive-specific software
- Coordinate with third-party vendors on repairs, replacements, and escalated technical issues
- Maintain accurate documentation of assets, configurations, and ticket resolutions
- Uphold IT security policies and support compliance initiatives
Benefits
- Competitive salary commensurate with experience
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Real growth opportunities within a rapidly expanding IT department
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
