IT Support Technician - Level 1

B&F Contracting•Phoenix, AZ

1d•$20 - $25•Onsite

About The Position

B&F Contracting is seeking an IT Support Technician – Level 1 to join our Technology & Business Operations team and provide technical assistance to our internal users. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for technology. This role is essential in ensuring the smooth operation of our IT systems and providing timely, professional support to end-users across our office and field operations. Bilingual English/Spanish candidates are strongly preferred.

Requirements

High school diploma or equivalent; IT certifications or technical training a plus (CompTIA A+, Microsoft, etc.)
Bilingual English/Spanish strongly preferred
Strong knowledge of Windows operating systems; familiarity with Microsoft 365 applications
Proficiency in troubleshooting hardware and software issues
Valid driver's license and reliable transportation for occasional local travel to job sites
Excellent communication skills, both verbal and written
Ability to work independently, prioritize tasks effectively, and manage time in a fast-paced environment
Customer-focused attitude with a commitment to providing exceptional support
Basic understanding of IT security principles and best practices
Experience with ticketing systems or helpdesk software is a plus

Responsibilities

Provide first-level technical support to end-users via phone, email, and in-person
Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
Install, configure, and maintain operating systems and software applications
Assist users with account setup, password resets, and access permissions
Support employee onboarding and offboarding, including device provisioning, account setup, and equipment collection
Set up, troubleshoot, and maintain conference room technology including AV systems, Teams Rooms, and room scheduling panels
Provide basic end-user training on IT systems, applications, and best practices
Collaborate with IT team members to escalate complex issues with clear documentation of troubleshooting steps taken
Document support activities including issue details, troubleshooting steps, and resolutions in the ticketing system
Maintain accurate inventory of IT equipment, peripherals, and supplies; ensure technology is organized and properly tracked
Adhere to company policies and procedures regarding IT security and data privacy