IT Technician 1

Ormat•Reno, NV

3d•Onsite

About The Position

Provide technical assistance to computer systems users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, Office Suite, email, and operating systems.

Requirements

Experience in a related field preferred
IT Technician 2: Minimum 2 years’ experience in a related field or a combination of work experience and education
IT Technician 3: Minimum 4 years’ experience in a related field or a combination of work experience and education
Ability to multitask, prioritize and manage time efficiently
Ability to analyze problems and strategize for better solutions
Ability to demonstrate patience and understanding, ensure customer satisfaction
Must have attention to detail
Requires working knowledge of fundamental operations of relevant software, hardware and other equipment (MS Windows, MS Office)
Ability to train users on software applications
Familiarity with typical desktop computer operating systems (Windows 7, 8, 10 and Android) used by business end users
Must be able to communicate with other employees and read and write at a level that will enable to perform the work in a safe and efficient manner
Must be able to use and acquire knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation. Must be proficient in MS Word, Excel, Power Point and use of the Internet
Must possess at any time a valid driver’s license with a driving record acceptable to ORMAT’s auto insurance carrier
Must be able to operate a vehicle in a safe manner.

Responsibilities

Help desk support
Hardware support
Maintain accurate inventory of equipment/licensing
Install software applications and provide training as needed
Answer user inquiries regarding computer software or hardware operation to resolve problems
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, applications
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, printers, phone and software within established standards and guidelines
Handle any troubleshooting and technical support issues which may arise
Perform duties in a safe manner including assembly of IT equipment
Travel up to 25% domestically to work sites
When assigned as an IT Technician 2: Ability to create quotes and follow PO in SAP
When assigned as an IT Technician 2: Own 1 assigned project and/or completed system (SME)
When assigned as an IT Technician 3: Ability to create quotes and follow PO in SAP
When assigned as an IT Technician 3: Own 3 assigned projects and/or completed systems (SME)
Perform other duties and projects as assigned by management
When assigned as an IT Technician 2: Up to 25% of time assisting pathway team
When assigned as an IT Technician 3: Up to 50% of time assisting pathway team