IT Support Tier 1

BRAD HALL COMPANIES•Idaho Falls, ID

1d•$45,000 - $55,000•Onsite

About The Position

HFIM Management (“HFIM”) is currently seeking an IT Support Tech – Tier 1 based in Idaho Falls, Idaho. HFIM is the administrative and sales support division of the Brad Hall family of companies. HFIM supports companies in fuel and lube distribution, propane sales, retail fuel stations, oil field services farming, fuel transportation and other industries. The family of Companies does business in the Western United States and supplies to over 40 states.

Requirements

Basic computer skills and ability to quickly learn company systems and processes.
Good problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
Basic understanding of technology, including the various hardware, software and networking systems being supported.
Strong verbal and written communication skills.
Willingness to adhere to the company’s values and ethical expectations.
Able to effectively multitask.
Able to assist and relate to multiple leadership types in multiple industries simultaneously.
Strong customer service skills.

Responsibilities

Provide Tier 1 technical support for end users throughout the enterprise by analyzing, troubleshooting, and resolving basic technical issues (software, hardware, and network processes) using a logical and systematic approach.
Take initial tech support inquiries via phone, help desk, email, web-based tools, and in person.
Document all inquiries and update log throughout process of troubleshooting and resolution.
Recognize and escalate more difficult issues to Tier 2 and/or Tier 3 support.
During problem escalations, act as a liaison between customers and Tier 2 support.
Assist end users with installation of software and hardware.
Organize IT equipment/inventory room and keep it clean.
Assist IT Manager with asset tracking and management system.
Aid all other IT Support staff as needed or assigned.
Perform miscellaneous job-related duties as assigned.