Level 1 Desktop Support Technician

Elmcor Youth & Adult Activities Inc•New York, NY

1d•$0 - $55,000•Onsite

About The Position

The Level 1 Desktop Support Technician provides frontline technical assistance across all Elmcor locations, ensuring staff can work effectively both onsite and remotely. This role is responsible for troubleshooting hardware, software, and account access issues, supporting daily operations, and maintaining a positive user experience.

Requirements

Excellent working knowledge of computer systems, security, network and system administration, databases and data storage systems, and phone systems.
Firm grasp on IT infrastructure and operations best practices.
A clear understanding of software/malware.
A clear understanding of cybersecurity
Strong customer service and communication skills
Ability to lift up to 25–40 lbs. for equipment setup
HS Diploma or equivalent (Associates Degree Preferred)
1-2 yrs of IT Support or Help Desk Experience

Nice To Haves

Demonstrates a professional, friendly, and customer-service-oriented approach when interacting with employees, clients, and stakeholders.
Works independently and collaboratively in a fast-paced environment, maintaining a positive attitude and strong commitment to team success.
Effectively manages time, prioritizes tasks, meets deadlines, and consistently achieves productivity and performance expectations.
Exercises sound judgment, follows agency policies and procedures, maintains confidentiality, and promotes a safe and compliant work environment.
Maintains a focused, organized workplace, supports operational efficiency, and communicates responsibly regarding attendance, scheduling, and work responsibilities.

Responsibilities

Provide first-level technical support for desktops, laptops, printers, mobile devices, peripherals, and organizational software systems.
Support Google Workspace, Microsoft Teams, Zoom, VPN, Wi-Fi connectivity, password resets, account access, and user troubleshooting requests.
Assist with employee onboarding and offboarding, including account creation, device setup, workstation deployment, equipment collection, and access management.
Install, configure, maintain, and update hardware, software, and security tools while ensuring device compliance and system functionality.
Track and resolve support tickets, maintain IT inventory, document support activities, and provide staff training on technology and security best practices.
Travel between multiple sites to provide on-site support, manage workstation cabling infrastructure, and ensure organized, safe, and efficient technology workspaces.
Other tasks as assigned