IT Support Specialist (Level 1)

Freudenberg • Carmi, IL

18h

About The Position

We will wow your world! This role serves as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while delivering exceptional customer service. The position involves managing and prioritizing service requests and incidents in accordance with established SLAs, ensuring timely resolution and accurate documentation. Additionally, the role includes installing, administering, maintaining, and supporting IT infrastructure services, ensuring high availability, reliability, and compliance with company IT standards. Collaboration with global IT teams on escalated support issues, continuous improvement initiatives, and IT projects is also a key aspect, as is educating users on business systems and IT processes, and contributing to the improvement of operational efficiency and service delivery.

Requirements

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent combinations of education, experience, and certifications will be considered.
• Minimum 3 years of experience supporting IT operations, preferably within a global enterprise environment.
• Proven experience implementing, documenting, and maintaining IT infrastructure systems and services.
• Experience working with external vendors, suppliers, and service providers to support IT operations and service delivery.
• Strong knowledge of IT infrastructure technologies and enterprise systems in a global IT environment. (MS 365)

Responsibilities

• Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while delivering exceptional customer service.
• Manage and prioritize service requests and incidents in accordance with established SLAs, ensuring timely resolution and accurate documentation.
• Install, administer, maintain, and support IT infrastructure services, ensuring high availability, reliability, and compliance with company IT standards.
• Collaborate with global IT teams on escalated support issues, continuous improvement initiatives, and IT projects to enhance systems and services.
• Educate users on business systems and IT processes, while contributing ideas, documentation, and best practices to improve operational efficiency and service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree