IT Support Internship-1

CITY OF GALVESTON • Galveston, TX

2d

About The Position

Under general supervision, the IT Support Intern provides a first line of support, answers phones, replaces backup tapes, performs clerical work, and answers email. This role provides first-level help desk support to multiple offices and locations for software and applications, and assists in workstation installations.

Requirements

• Working towards a Two-year or Four-year college diploma or degree in a technology-related field.
• Must have excellent written, verbal, and interpersonal skills.
• Ability to provide strong attention to details with the ability to proof work for accuracy.
• Must be comfortable with and be able to learn about information technology PC hardware and software systems and solutions, with an emphasis on Windows, Microsoft Office, Internet Explorer, Outlook, and the AS/400 operating system.
• Ability to establish and maintain effective working relationships with employees and vendors.
• Ability to learn information technology processes and procedures and to perform those processes and procedures independently.
• Ability to start and complete a project and keep customers informed of status.
• A valid Texas Driver’s License is required.

Nice To Haves

• Knowledge of City organization, operations, policies, and procedures.
• Knowledge of business and personal computers, and spreadsheet software applications.
• Knowledge of City codes.
• Knowledge of principles and practices of modern office systems.
• Skill in handling situations requiring diplomacy, fairness, firmness and sound judgment.
• Skill in providing efficient customer service.
• Skill in understanding and applying City policies and procedures.
• Skill in establishing and maintaining cooperative working relationships with all levels within the City.
• Skill in communicating effectively verbally and in writing.

Responsibilities

• Assist in call support for issues related to operating systems, configuration, hardware, peripheral or networking components.
• Determine the nature of the call request and provide information and/or refer to the appropriate person for response.
• Provide assistance with several software applications, various MS Windows Operating Systems, Microsoft Office, Access, Excel, Word, Exchange, Antivirus, Adobe.
• Provide technical training to end-users.
• Provide support for viruses, spyware, and malware.
• Provide professional, customer-focused Help Desk Support for end-users.
• Document all stages of Help Desk requests and projects.
• Perform other related technology duties and projects as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree