IT Support (Level 1)
About The Position
BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. We are looking for an IT Support - Level 1 who is eager to play a key role in supporting the high-performing teams at BIS. In this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and our external IT specialists to maintain the functionality of our IT systems. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, attention to detail, be highly productive and consistently follow though on tasks and projects in a timely manner. This is an in-person role based out of our Sherwood Park, AB office.
Requirements
- Experience working as a Level 1 IT support or in a similar role
- Excellent working knowledge of computer systems, network and systems administration, databases and data storage systems, and phone systems
- Familiarity with ticketing systems like Zendesk or equivalent
- Detail-Oriented Approach: Excelling in managing multiple tasks with precision and organization.
- Troubleshooting Expertise: Demonstrating strong abilities to diagnose and resolve technical issues efficiently.
- Microsoft Environment Knowledge: Possessing significant expertise with Microsoft tools, including SharePoint and Office 365.
- Problem Identification and Communication: Skilled at identifying technical problems and generating effective solutions while communicating them clearly.
- Team Support and Education: Collaborating with the team to educate members and resolve their technical issues.
- Effective Issue Resolution: Finding practical ways to address technical issues both in-person and remotely.
- Independent and Collaborative Work: Capable of working independently while contributing effectively as part of a team.
Nice To Haves
- Post-secondary education in IT related field is an asset
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous.
Responsibilities
- Configuring, installing, and updating computer systems, network equipment, and peripheral devices.
- Responding promptly to technical support inquiries from team members, triaging inquiries as required.
- Collaboratively managing and maintaining in-house technology, including internal servers and routers.
- Working collaboratively to manage data backup systems and minimize company data loss.
- Assisting with the setup and management of SharePoint and Microsoft 365 for all team members.
- Ensuring security measures are in place, actively participating in cybersecurity initiatives, and supporting SOC audits.
- Ensuring alignment and clear communication on business needs, initiatives, best practices, and processes between BIS and external IT specialists.
- Maintaining up-to-date documentation of technical support processes, solutions, and configurations.
- Managing the tracking of all company technical assets.
- Utilizing BIS's ticketing system to track progress of inquiries and document solutions.
Benefits
- Employee Stock Ownership Plan (ESOP)
- Full medical, dental, and vision coverage
- Life insurance and disability insurance
- Health spending account
- Flexible working hours
- On-the-job training and growth opportunities
- Free on-site parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
