IT Support Specialist 1

Veranex•Providence, RI

About The Position

Veranex has an exciting opportunity to join our Information Technology team as an IT Operations Specialist 1 to contribute to the management of day-to-day operations of Veranex systems and software.

Requirements

Bachelor's degree in information technology or related field and 1 to 3 years of experience in corporate IT system management and support
Understanding of IT infrastructure, including servers, networks, and security principles
Familiarity with operating systems (i.e., Windows, Linux, macOS) and basic networking concepts
Good written and oral communication skills
Ability to multi-task and perform a wide range of activities
Ability to work under challenging deadlines
Strong problem-solving and analytical skills
Ability to work effectively in cross-functional teams

Responsibilities

Monitor the performance and status of systems, local networks, and applications.
Assist in performing routine maintenance tasks such as updates, patches, and backups.
Reports any issues or anomalies to senior IT staff for resolution.
Provide first-level technical support to employees, helping resolve basic hardware and software issues.
Log and track support requests, ensuring timely resolution.
Escalate complex issues to higher-level IT staff or specialized teams.
Assist in managing network devices, including switches, routers, and firewalls.
Support the implementation of security measures to protect IT systems and data.
Help maintain network documentation and diagrams.
Document troubleshooting steps, resolutions, and common issues.
Assist in creating and maintaining IT documentation, including user guides and standard operating procedures.
Generate basic reports on system performance and incidents.