IT Support Technician Intern - P1

iTradeNetwork, Inc. • Bay Area, CA, CA

33d • Hybrid

About The Position

We are seeking an entry-level Technical Support Analyst I who is eager to learn and grow within the Technical Support team at iTradeNetwork. Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. This role is based in one of our hub locations and reports to the hiring manager.

Requirements

• Bachelor's degree in a relevant field, or equivalent practical experience.
• No previous professional experience required; internship or relevant academic project experience is a plus.
• Ability to work effectively in a fast-paced, dynamic environment.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Excellent organizational skills with attention to detail.
• Working knowledge of tools and technologies relevant to the role.
• A team player with a commitment to getting things done.
• Flexibility and ability to adapt in a changing environment.
• Knowledge of food service or hospitality industry preferred.
• Knowledge of supply chain systems and solutions preferred.
• Always thinking customer first
• Must be able to demonstrate lawful ability to work in the United States

Nice To Haves

• Experience in the food service, hospitality, or supply chain technology industry.
• Familiarity with iTradeNetwork's products and platform.
• Experience working in a SaaS or technology company environment.
• Additional certifications or training relevant to the role.

Responsibilities

• Provide technical support and troubleshooting for iTradeNetwork's supply chain platform.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Document support cases, resolutions, and knowledge base articles.
• Collaborate with engineering and product teams to escalate and resolve complex issues.
• Monitor system performance and proactively identify potential issues.
• Contribute to the improvement of support processes, tools, and procedures.
• Maintain up-to-date knowledge of iTradeNetwork's products and services.
• Support customer onboarding and training as needed.
• Participate in various other tasks and projects as needed.

Benefits

• Competitive salary packages
• Comprehensive medical, dental, vision, and life insurance benefits for you and your family
• Flex PTO for exempt employees and competitive PTO for non-exempt
• Paid parental leave for eligible employees
• 401(k) matching
• Tuition reimbursement on approved programs
• Great health & well-being benefits including Teladoc for general medical and mental health care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level