IT Support Intern
About The Position
Reporting to the Director, Information Technology, the IT Support Intern will provide hands-on support for corporate office end users, assisting with day-to-day technical operations and ensuring IT services continue to meet the needs of the business. This role is an excellent opportunity for a student or early-career IT professional to gain practical experience supporting a modern Microsoft-based environment. The individual will work closely with the Skeena IT team to deliver high-quality end-user support, maintain accurate IT asset records, and execute standardized IT processes. As part of a performance-driven, user experience-centric IT team, the individual will demonstrate a proactive mindset, attention to detail, and a strong willingness to learn. The role requires a customer-service orientation, with a focus on delivering timely, friendly, and effective support to office-based staff.
Requirements
- Currently enrolled in (or recently completed) a Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field, or minimum 1 year of relevant IT support experience
- Basic familiarity with supporting and troubleshooting Windows 11 and Microsoft 365 applications, iOS and Android devices
- Exposure to Microsoft 365 administration or cloud-based IT environments
- Experience documenting processes or maintaining structured records
- Experience providing in-person or service desk support in an office environment
- Familiarity with automated device setup, endpoint management, or inventory systems
- Strong communication and interpersonal skills, with a focus on customer service
- High attention to detail and ability to follow documented processes
- Ability to work both independently and collaboratively within a team environment
- Strong organizational and time management skills
- Passion, curiosity, and a willingness to learn and grow in an IT career
Nice To Haves
- Interest in pursuing certifications (e.g., Microsoft, CompTIA)
Responsibilities
- Provide in-person IT support to a corporate user base of approximately 50 employees
- Troubleshoot and resolve basic technical issues related to Windows 11 and Microsoft 365 applications (Outlook, Word, Excel, SharePoint)
- Support and troubleshoot physical hardware including laptops, monitors, docking stations, peripherals, and video conferencing equipment
- Assist with setup, configuration, and deployment of end-user devices, including new hire laptop builds following documented processes
- Maintain and update IT asset inventories, including hardware and software trackers
- Execute routine IT procedures and tasks in accordance with established documentation and standards
- Assist with meeting room and collaboration technology setup and troubleshooting
- Escalate issues as required and collaborate with internal IT team members and vendors
- Contribute to documentation updates, including user guides, inventories, and process improvement
- All other duties as reasonably assigned
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
