IT Support Intern
Binance.US
•$30 - $30•Remote
About The Position
As an IT Support Intern at Binance.US, you’ll be embedded within our IT Operations team, reporting to the Director of Security Operations. You’ll play a hands-on role supporting internal systems and end-user technology, contributing to operational excellence across the organization. This internship offers exposure to identity and access management, enterprise productivity platforms, endpoint management, and cross-functional collaboration with teams such as Security, Compliance, People, and Engineering.
Requirements
- Administer and maintain Okta for user lifecycle management, authentication, and authorization.
- Configure and customize Slack for team communication and integrate it with other tools.
- Manage resources and services within enterprise productivity suites such as Google.
- Jira Service Management for ticketing.
- Working towards or recently completed a degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- Experience with MacOS and Chromebooks.
- Familiarity with Okta, Slack, and Google Workspace.
- Technical Skills: Understanding of operating systems, networking, enterprise productivity tools, and identity management.
- Problem-Solving: Ability to troubleshoot and resolve technical issues effectively.
- Communication: Excellent communication and collaboration skills to work with both technical and non-technical teams.
- Detail-Oriented: Proven ability to manage tasks meticulously and ensure accuracy.
Responsibilities
- Troubleshoot operating systems and software applications across the organization.
- Respond to and resolve trouble tickets in a timely manner.
- Apply patches, updates, and security configurations to systems.
- Manage user accounts and permissions, primarily through Okta
- Configure and manage mobile devices using an MDM platform.
Benefits
- Unlimited PTO (for salaried FTE roles)
- 12 weeks fully paid Parental Bonding Leave
- Mental wellness benefits
- free 1:1 virtual visits with a licensed mental wellness professional
- comprehensive competitive health benefits
- Fully remote, cameras-on culture with work-from-home equipment reimbursements available to new hires.
- Annual professional development budget
- free 1:1 virtual visits with a career coach
- 401k plan with employer match
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
