IT Support Technician III

Sierra Nevada Corporation • Sparks, NV

1d

About The Position

The IT Support Technician III provides expert-level technical support and manages IT infrastructure projects. The role involves mentoring junior technicians and helping ensure the stability and efficiency of the IT environment. As part of SNC's corporate team, the position supports the company and its business areas with IT and other strategic and business support functions. Work is primarily in an office, with some tasks in server rooms and travel to different office locations as required. The position requires the ability to obtain and maintain a Secret U.S. Security Clearance; U.S. citizenship is required.

Requirements

• Associate’s degree in a related field, or relevant experience in place of the required education. In the absence of a degree, at least 5 years of related experience is required; a higher-level relevant degree may substitute for experience.
• At least 3 years of relevant experience.
• Experience using AI tools to enhance troubleshooting and ticket resolution processes.
• Understanding of AI operations and ability to assist users in navigating and using AI systems, including answering front-line questions.
• Advanced understanding of computer hardware, software, and network troubleshooting.
• Strong leadership and communication skills.
• Customer and solution ownership, with a drive for excellence.
• Team focus and capacity for knowledge sharing.
• Strong written and verbal communication with end users.
• Commitment to maintaining current knowledge of industry trends and their potential business impact.
• Ability to deliver a high level of customer satisfaction.
• Ability to understand user and business needs and translate them into technical solutions.
• In-depth knowledge of IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and related peripherals.
• Comprehensive troubleshooting skills with industry-standard hardware and software products and services.
• Ability to lift and move computer equipment weighing up to 50 pounds.
• Ability to stand, walk, use hands, and reach with hands and arms regularly.
• Ability to travel to different office locations as required.
• Ability to work at a computer for prolonged periods.
• Ability to obtain and maintain a Secret U.S. Security Clearance; U.S. citizenship is required.

Nice To Haves

• Bachelor’s degree in IT or a related field.
• Advanced certifications such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA).
• A+ Certification.
• Network+ Certification.
• Security+ Certification.
• Technical documentation skills.
• Knowledge of Service Now and its functionality.

Responsibilities

• Lead troubleshooting and resolution of critical hardware and software issues.
• Mentor and train junior IT support technicians.
• Maintain and update IT inventory and asset management records.
• Ensure compliance with company IT policies and procedures.
• Assist in training end users on the proper use of IT systems and applications.
• Respond to helpdesk tickets and resolve moderate compute issues in a timely manner.
• Provide conference room support and maintenance.

Benefits

• Medical, dental, and vision plans.
• 401(k) with a 150% match up to 6%.
• Life insurance.
• Three weeks of paid time off.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree